Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
When I play back videos or audio files on iPhone I hear annoying crackle sound. How do I stop this from happening
Hi, iv'e backed up my dropbox files and i'm attempting to download them from the backup site. i'm reffering to: https://www.dropbox.com/backup/ when i go to the website and ask to download it, it tells me "Attempted to zip too many files". this made me loose a heart beat, though i know everything is there. i'm relying on…
Hello I've been having problems lately when overwriting files on Dropbox. It used to be that when I'd overwrite a PDF exported from Indesign, the file location and link would stay persistent. But as of late, DropBox has been generating a new share link each time I overwrite the file, breaking the old link in the process.…
I HATE the new photo-collage folder thumbnails on the Dropbox website. 👎👎👎👎👎 Not sure why anyone thought that was a good idea or why a content thumbnail is needed for a folder (especially since the photos that show up on the thumbnail aren't necessarily representative of the folder contents). The random photo…
Numbers in cells overrun into adjacent cells. No longer see a button to open file.
Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open (pdf nor docx). When I am in a network files can be opened. Where is the problem? Many Thanks
Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to preview them, I see a 415 error message: Are my files really "safe", or are they lost forever? I don't see any file history, they…
Hello! I have used dropbox in the past to transfer audio files from my phone, to Dropbox and then download to by computer. Now when I add a file to dropbox and try to download it to my computer I get an error message that says "There was an error downloading your file". I have not been able to download from Dropbox since…
I cannot access any files through a dropbox link as every link I click leads to a white screen on the page. Reloading or closing the browser doesn't work, neither does opening on another browser or device.
This was available in the iPhone app until literally last week, not sure why it was removed. I could see something like "picture no. 128 out of 197", this way I could follow as it was uploading photos, or when I was reviewing photos to delete, I could remember "I need to go back to pic no. 128" if I got interrupted. It was…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
