Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
I have a few very long text docs in Dropbox, and I opened one to verify which version it was, but I can only see the first page. I can't scroll and there does not seem to be any "next page" button anywhere. Is this as intended? Because that seems odd. Or am I missing something obvious? I'm on Safari, fully up to date.
ok, I need help because when I waited a couple hours for a file to download to my pc, it said my internet was slow even though I was running a wired connection and I was like "whatever" but when it finally finished, I went to file explorer and when I opened the zip folder it said "could not open the zip folder because it…
Do you have a provide any options for a closed captioning like adjusting fonts to color yellow or size on any webinars? Thank you for your time, Gabriel
Hi. I have a large amount of excel files stored in my dropbox..... Yesterday they opened and worked ok, but today, they all generate an error when being opened which reads..... "Excel cannot open the file '<filename>.xlsm' or <filename>.xlsx because the file format or file extension is not valid. Verify that the file has…
I use Dropbox to store all my music files(MS word). I use my Windows 10 PC to create all of the files. All of the files upload fine into Dropbox. I make the folder contents available off line on 2 Android tablets. In previous Dropbox versions I could see if all the files were updated with the file unticked till synced then…
Hi everyone, sorry for the outburst, but it's absurd that an application like Dropbox has such a significant limit for those who work with word files of over 1000 pages. In my case, I have a file of about 1500 pages in word format, and the DropBox application on both the iPad and the iPhone cannot open it, but only…
I'm uploading a large number of photos from my iPhone 13 to my Dropbox, but they aren't downloading? I have to click on each of the cloud symbols INDIVIDUALLY to finish the download. 1. Is this something I can do in a batch operation? 2. Is there a setting for this I need to fix? 3. Why is this happening?
When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the slightest fraction of an inch, then stalls. No smooth scrolling. Even holding my finger on the screen doesn’t help. Pinch zooming…
This just started happening yesterday (online interface)... whenever I select a file, a preview pane opens on the right with a preview of the file. I don't want or need this, especially with image files since I view those by large grid and it's redundant to have the preview. This preview literally takes up half of the…
Hi when I try to save a pdf file from safari by using the share button it always save it as login.php even if I change the automatic option into pdf. I always have to save it through files or a different app
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
