Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
1. When a link is shared freely, and a recipient accesses the file and authenticates, you can't mention them (you can only mention "contacts"). They should be mention-able. 2. links pasted in comments are not live. 3. Comments from Microsoft Office ecosystem should interact/be interpreted the same within Dropbox's…
I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. However, when I go back to the folders a short time later, the thumbnail image no longer shows and I have to right click to…
Windows 10 64bit Edition 22H2 Dropbox v 192.4.7629 JPG files in a dropbox folder do not display in the File Explorer Preview Pane. I can move the same file from the dropbox folder to any folder on the ****** drive and it displays instantly in the windows preview pane. Other files, like PNG, DOCX, PDF, TXT, etc, display…
Hi I am downloading several folders from my Dropbox and get a message (translated): Tried to pack to many files. First I got it when I chose several folders, and that is understandable. But after a while I get this message when trying to download a singel folder. I thought it might be a hickup in the browser so I restarted…
Hi there, Using dropbox to sync my Logic Pro projects in real-time. Uploaded multiple to 'online-only' and then used smart sync to shift them to 'local' as I needed to work on some old files but I'm getting the same error message every time which implies that part of the file integrity is wrong and the projects simply…
No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Hi, I have a problem with a link to a Dropbox folder that I see empty in the web browser on one device, but on another device I can see the correct files that should be there. On both devices I'm logged in with my account, but when I open the link on the PC I get the message "This folder is empty", but on the laptop I can…
Due to ill health. I wish to down load the details held in my account & then close the account.Please advise how I can do this ' Thank you, Miami
Hi, I would love to be able to swipe through full-screen photos in the Dropbox folders on my Android phone. At the moment, I have to click to open the photo to full-screen, click to reduce it again, choose another photo, and click to open that. It’s downright embarrassing when I’m showing photos to my friends on my phone…
Hello, I would like to share particular files by putting a link on a website. The files need to be available for public download for a particular length of time (in this case about 15 days). When links are posted for a shared file or folder, can anyone advise how long that link is available for? I am currently using the…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
