Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
I uploaded a file that was 140Go by simply copying into my Dropbox folder and waiting for it to sync. It took about 5 days as I have 100Mbs on the download but 10Mbs on the upload only with my Spectrum connection. Now I wanted to save space on my computer and switched it to "Online-only" but it's been two days and it still…
When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads. Any idea how we can fix this please? Thanks.
The subject line captures the error that I am receiving anytime I attempt to open a file stored by DropBox on my PC through the File Explorer. I have tried various media players, VLC, Windows Media Player Legacy, Windows 11 Media Player, 5k Video Player (which plays virtually any extension) - And these are all Mp4 videos,…
I have new device and can't access my old files
I saved some files into the Dropbox file on my PC. Two hours later they have not shown up in my account at dropbox.com nor in the apps on my iPad and my Android phone. How can I fix this problem?
Dropbox has major serious problem with download manager especially IDM. The problems that I faced when downloading a large file (let's say around >3GB) are listed below :- 1) It will download only with one connection, not the usual 8-16 connections like from other sites. 2) The download speed is capped to 30Mbps while I…
Hello Everyone, Let me begin by saying I have read through another thread on this very issue. Here is the link to it: https://www.dropboxforum.com/t5/View-download-and-export/Problem-opening-a-compressed-Zip-File-from-dropbox-getting-error/td-p/61135 The most recent posts to that thread are from 2021. In it there is…
I recently backed up 200-GB of files from an external hard drive that was getting old. I used the DropBox Backup feature figuring it would be easier to simply use a "restore" feature rather than manually copying files over. I now have a new drive but have found that DropBox backup doesn't actually have a "restore" feature…
Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making…
I downloaded files that were uploaded by a training institute. It takes 2-3 hours to download the file each time and once it is downloaded (to my laptop) it has no sound. It is an mp4 format and I have tried multiple media players, checked to ensure my volume and theirs is showing as on/not muted. I have three different…
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