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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
When downloading large files from the Dropbox website, I often get a message the "the network was disconnected." If I start the download again, it starts from the beginning. It would be much better if Dropbox picked up the download from where it left off.
What is the easiest way to download all photos in DropBox to your desktop computer?
Hi, Can anyone help with a shortcut to selecting multiple starred files? I have over 300 starred photo files I'm trying to download. There's got to be a better way than clicking all those files; plus the star feature is touchy--if you click on the wrong area it will deselect everything and then I have to start over. Thank…
If you use Dropbox, chances are you have some files you want us to take care of, and we have got that covered but sometimes you have really ****** files you want to work with, and ZIP files are perfect to manage those. What is a ZIP file? A ZIP file is a compressed archive of one or more files. When a file or folder is…
I receive an error (no number) like so: Error Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home. No issues reported today. Anyone??
Is there a way to prevent a specific folder tile from showing a preview of the images inside it? I have NSFW images inside some subfolders and don't want them visible from the parent folder.
Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wife’s iphone to the dropbox app. Thank you.
Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them? A track that I have mixed and bounced down on my studio pc, which plays fine with no problems, once shared On DB if you listen to the track on a different device it is full of digital…
Hello! Recently a right sidebar started showing up when I select a file -- showing the entire document. I don't want this. Can someone please tell me how to stop it from popping up? Many thanks in advance.
Hi! I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could set it so it did). It's the profiles you see and can log into when you turn the Mac on. I have installed the Dropbox app with…
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