Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
What a MESS. I stored thousands of pictures, sorted them, etc etc just now to realise that when I download them, the date of the picture is modified and does not keep the original creation date. Customers have already complained about it in the past, no solution until now... I tried AMAZON PHOTOS since it is for free and…
Hi there, I see this has been asked several times before, but my issue has still not been resolved. I have recently not been able to open this file, but keep getting this error message. The file is password-protected and is 377.5kb in size, I am trying to access it from the web (not dropbox app) on my desktop and my…
Recently bought a new Dell xps with Windows 11. I can open all Dropbox documents when going through the website but get and error message 0x80070780 when I try to open Dropbox documents that are on my hard drive. That error message is "the file cannot be accessed by the system". The Windows community says that it could be…
Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see that the previews.dropbox.com takes 3.3 seconds to reply, is this normal? * 1Gbit fiber connection, tested with Google Fiber…
What does this orange box icon means? I'm on desktop, windows 11.
I'm New to using cloud based storage. I'm using Dropbox and onedrive right now and and have been organizing all my documents and pics intl file folders or albums, whichever you prefer to call them. So today dropbox has informed me I'm out of storage. So what I'm trying to figure out is how do I download a folder back to my…
I had to re-sync Dropbox recently and when I sync the app on my iMac Dropbox creates locked alias folders for Desktop, Downloads and Documents. Do I have to wait for the files to sync and the localize the files from Desktop, Downloads and Documents? I want these folders to be on my local computer not aliases that link to…
Hello everyone 🙂 I bought that essential license.. however, I created link for view to mp4 file I have in there in the Folder. I restricted the link so the Downloading is disabled and only people invited can access it. I sent the link to the file, person requested access .. I aproved it by clicking on Aprove button in…
My old laptop died and i want to download every file on DB to an external drive connected to this laptop . How do i do that in one or two moves.
Hi, I work with a lot of videos and photos. It is beneficial to be able to see the thumbnails when I am searching for the right file. However, the Dropbox header takes up the top third of the screen. Even at the standard "Grid" size, at best I can only see 1.5 lines of thumbnails at a time. It seems like there's a lot of…
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