Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I'm uploading a large number of photos from my iPhone 13 to my Dropbox, but they aren't downloading? I have to click on each of the cloud symbols INDIVIDUALLY to finish the download. 1. Is this something I can do in a batch operation? 2. Is there a setting for this I need to fix? 3. Why is this happening?
When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the slightest fraction of an inch, then stalls. No smooth scrolling. Even holding my finger on the screen doesn’t help. Pinch zooming…
This just started happening yesterday (online interface)... whenever I select a file, a preview pane opens on the right with a preview of the file. I don't want or need this, especially with image files since I view those by large grid and it's redundant to have the preview. This preview literally takes up half of the…
Hi when I try to save a pdf file from safari by using the share button it always save it as login.php even if I change the automatic option into pdf. I always have to save it through files or a different app
I use Dropbox to store my photos for years and I just discovered that all my files are compressed ! I uploaded a 4M and it turned out to be 800k. I try to download it and it is still 800k. Is Dropbox compressing photos on the app like this ?
We recently discovered that dropbox will automatically transcribe audio files - we have some qualitative research interview audio data stored securely in dropbox through our business account. While we'd like to assume that this is a feature dropbox offers directly, I can't find FAQs about this. But is this transcription…
Dropbox apparently introduced new functionality that forces a large preview window every time a file is selected. The vast majority of time this degrades my efficiency in using Dropbox. I can't find a way to turn it off. Please help. I'm on the website (not the mobile app) using MacOS and Safari.
I've been using Dropbox for around 10 years as a backup, in case of HDD or PC failure and now have around 1.5TB of data. My laptop broke, got a new one and now I'm unable to restore the data onto my new one. I've tried the download feature, but it's very cumbersome just doing 20gb at a time and keep on unzipping all the…
since i upgraded my word from 2016 to word 2019 my word documents which are written RTL are appearing LTR on the dropbox web. what to do?
When downloading large files from the Dropbox website, I often get a message the "the network was disconnected." If I start the download again, it starts from the beginning. It would be much better if Dropbox picked up the download from where it left off.
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