Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
After recent update of MacOS to version 26.3.1 (25D2128) ALL of my files were moved online, although only a part of them are marked as online only in my prefernces. Moreover, if I specifically ask to make a folder that is supposed to be offline to be available offline only the files in the folder become available offline.…
Help please. I cannot preview images in my dropbox folders. I get this message.This file cannot be previewed because you are offline.I do not understand how i can be offline. On maclaptop os Somma
Hi, can't get the files to be stored locally. This is how it looks in file explorer: This is the settings in the app: This is the properties of the Dropbox-folder:
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Browser Edge Version 143.0.3650.96 (Official build) (64-bit) Question or Issue Hi, in the web browser version of dropbox, when choosing file info, the date are shown in 2 differents formats, that is very confusing to…
I have the exact same issue as Jane , except these are files that are shared with me as the editor. These files work when downloading them on my phone but on my PC it is impossible. I keep getting the same error and I have a multitude of song collaborations, media, and business files from work that I cant simply download.…
When I click on some of my high res photo files saved on drop box (our wedding photos!!), a sign pops ups saying 'couldn't load. something went wrong our end'. When I try and download the photo, it says 'could not open'. 'File may be damaged or use a file format that Preview doesn’t recognise'. Can anyone help with this?…
-
Hi, I noticed a strange issue with Dropbox Fax preview when sending a PDF form. I uploaded a filled IRS form. The original PDF displays correctly in Adobe Acrobat, Edge, and Chrome, including all table lines, labels, and layout. When I upload the document to Dropbox Fax, the preview looks completely normal. The form…
Device iPad, iPhone 13 Operating System/Browser (if using the web) ios 26.3.1 Dropbox App Version (if using the app) 460.2.2 Question or Issue For over a decade, I’ve been able to export a single file via email by just pulling up the file and hitting export. In the past year, I’ve had to change to using the check mark by…
Question or Issue I am running Windows 11 on HP PC. I want to move files from Dropbox to Google Cloud but can't find an easy to understand way to do it. I'm afraid I will lose my files if I don't know move my files properly. Please help if you can.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
