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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
When I click on some of my high res photo files saved on drop box (our wedding photos!!), a sign pops ups saying 'couldn't load. something went wrong our end'. When I try and download the photo, it says 'could not open'. 'File may be damaged or use a file format that Preview doesn’t recognise'. Can anyone help with this?…
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Hi, I noticed a strange issue with Dropbox Fax preview when sending a PDF form. I uploaded a filled IRS form. The original PDF displays correctly in Adobe Acrobat, Edge, and Chrome, including all table lines, labels, and layout. When I upload the document to Dropbox Fax, the preview looks completely normal. The form…
Device iPad, iPhone 13 Operating System/Browser (if using the web) ios 26.3.1 Dropbox App Version (if using the app) 460.2.2 Question or Issue For over a decade, I’ve been able to export a single file via email by just pulling up the file and hitting export. In the past year, I’ve had to change to using the check mark by…
Question or Issue I am running Windows 11 on HP PC. I want to move files from Dropbox to Google Cloud but can't find an easy to understand way to do it. I'm afraid I will lose my files if I don't know move my files properly. Please help if you can.
My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders…
Device (Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version/Browser Version (244.3.6552)/(chrome, edge, normal browser/incognito browser) Question or Issue I am in a hurry, need a dropbox paper format document export, and this happen Zzz never happen before, first time saw this message,…
MacBook Air macOS 12.6.3 Chrome 144 Trying to download an MP4 file that has been downscaled from a MOV file, and there is no audio channel in the MP4. Why has the audio been removed and is there any way I can download this MP4 file with sound intact?
Title: iPad keyboard covers search bar/results when searching inside a document App: Dropbox Device: iPad (9th generation) OS: iPadOS 26.3 Issue: When I search within a document in the Dropbox iPad app, the on-screen keyboard appears and blocks the search bar and search results. I can’t see the results while typing because…
Dropbox Plan Basic Device IphoneXR Operating System/Browser (if using the web) IOS 18.7.4 Dropbox App Version (if using the app) Web online (Safari & Opera GX v3.1.1) Question or Issue Dropbox emailed me asking to upgrade. I can’t. I need to recover my data & export to another cloud service. I don’t succeed neither to…
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