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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
My old laptop died and i want to download every file on DB to an external drive connected to this laptop . How do i do that in one or two moves.
Hi, I work with a lot of videos and photos. It is beneficial to be able to see the thumbnails when I am searching for the right file. However, the Dropbox header takes up the top third of the screen. Even at the standard "Grid" size, at best I can only see 1.5 lines of thumbnails at a time. It seems like there's a lot of…
Please put it back the way it was until recently. Or give users the option to set the default of how files open when using dropbox.com Prefer Single click to open file in new tab (not open in preview pane). Know that alternates available to open in new tab (double click, ctrl+click) but want to be able to use Single click…
Hiya! New drop box user and I am looking to edit the icon that my video has to something more flattering than a pause of my face. lol. Any help i would appreciate. Thanks
This has only been happening to me within the past week, but it is really hurting my business. I am always sending a folder with either video files or photos. Generally people are opening the link on their phone with the intention of saving them to their phone. Basically what is happening is when I send someone the link to…
Hi everyone, for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But it remains a question mark for me. I would like to understand in these cases how to proceed to recover the document. And also, how…
Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleeping dog on purple cushion. I've reluctantly upgraded my storage, but the error remains. Any thoughts on how I can access my…
Hi there, I am experiencing an issue with files added by other users after installing the new Dropbox on MAC OS 13.1 (22C65). I need the files to be downloaded automatically to my drive instead of having to download them manually. This does not happen. I have Dropbox system extension as off. What else can be done?
Suddenly I cannot open and files (documents or photos) in full-screen mode. Instead I get a split screen with the file shown only on the far-right third of the page. Is there some new way to open a file? Or please tell me how to get full view of files on the website. Can we please stop constantly changing features that…
I have a paid account from Dropbox Plus. When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error. This happens with all of my jpg and other photo files. I have been able to access all of these files in the past. It's only since I moved to Windows 11 that this has started. Any…
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