Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
What does this orange box icon means? I'm on desktop, windows 11.
I'm New to using cloud based storage. I'm using Dropbox and onedrive right now and and have been organizing all my documents and pics intl file folders or albums, whichever you prefer to call them. So today dropbox has informed me I'm out of storage. So what I'm trying to figure out is how do I download a folder back to my…
I had to re-sync Dropbox recently and when I sync the app on my iMac Dropbox creates locked alias folders for Desktop, Downloads and Documents. Do I have to wait for the files to sync and the localize the files from Desktop, Downloads and Documents? I want these folders to be on my local computer not aliases that link to…
Hello everyone 🙂 I bought that essential license.. however, I created link for view to mp4 file I have in there in the Folder. I restricted the link so the Downloading is disabled and only people invited can access it. I sent the link to the file, person requested access .. I aproved it by clicking on Aprove button in…
My old laptop died and i want to download every file on DB to an external drive connected to this laptop . How do i do that in one or two moves.
Hi, I work with a lot of videos and photos. It is beneficial to be able to see the thumbnails when I am searching for the right file. However, the Dropbox header takes up the top third of the screen. Even at the standard "Grid" size, at best I can only see 1.5 lines of thumbnails at a time. It seems like there's a lot of…
Please put it back the way it was until recently. Or give users the option to set the default of how files open when using dropbox.com Prefer Single click to open file in new tab (not open in preview pane). Know that alternates available to open in new tab (double click, ctrl+click) but want to be able to use Single click…
Hiya! New drop box user and I am looking to edit the icon that my video has to something more flattering than a pause of my face. lol. Any help i would appreciate. Thanks
This has only been happening to me within the past week, but it is really hurting my business. I am always sending a folder with either video files or photos. Generally people are opening the link on their phone with the intention of saving them to their phone. Basically what is happening is when I send someone the link to…
Hi everyone, for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But it remains a question mark for me. I would like to understand in these cases how to proceed to recover the document. And also, how…
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