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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are only visible on the website and not when the file is opened via the desktop app. However, my issue is that now the docx file…
I am attempting to download a file over a link from patreon. I click the link and its supposed to go to a dropbox screen where i can download the file. I click the link and i get an error screen with your annoying dog. wich only serves to make it more frustrating. nobody else is having that problem with the link so it is…
So I want to download videos from a shared file and all those videos were uploaded at 1080p and when I watch them from the browser I can change the quality to 720p and 480p, however when I try download the videos, they only download at max quality (1080p), is there a way I can download them at 720p?
I am trying to download an mp4 file to my iPhone and get the error "Couldn't Save, Sorry, this type of video cannot be saved to this device." I have removed the Dropbox app, restarted my phone and re-downloaded the app. No luck. I have also cleared the cash. Still no luck. Google has been no help. I'm sure I am not the…
Hi all. I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has successfully uploaded it at her end and shared the link with me and I can open the link and play it and view it, but when I click to…
I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied cache, tried different browsers, reset router and mac. Can anyone help? Thanks
What a MESS. I stored thousands of pictures, sorted them, etc etc just now to realise that when I download them, the date of the picture is modified and does not keep the original creation date. Customers have already complained about it in the past, no solution until now... I tried AMAZON PHOTOS since it is for free and…
Hi there, I see this has been asked several times before, but my issue has still not been resolved. I have recently not been able to open this file, but keep getting this error message. The file is password-protected and is 377.5kb in size, I am trying to access it from the web (not dropbox app) on my desktop and my…
Recently bought a new Dell xps with Windows 11. I can open all Dropbox documents when going through the website but get and error message 0x80070780 when I try to open Dropbox documents that are on my hard drive. That error message is "the file cannot be accessed by the system". The Windows community says that it could be…
Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see that the previews.dropbox.com takes 3.3 seconds to reply, is this normal? * 1Gbit fiber connection, tested with Google Fiber…
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