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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi there, I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail. I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue. The error I get on…
Hi! I recently bought a new Macbook and wanted to sync my files to my new computer. Unfortunately, I am unable to download all the files. They are mostly kept in the cloud. I changed the preferences to offline in the Dropbox settings, but this did nothing. What to do? I need to have all my files available offline, because…
This seems like a simple enough task but I can't figure out how to view the number of anything in a folder. For example, how many of my images have transferred from my phone to my dropbox account? What's the difference between the "photos" folder in the left hand menu (web version) vs "camera upload" folder on the app? I…
Is there a way to run slideshow of your jpeg files in a folder in Dropbox?
As a new user to Dropbox, I've uploaded all photos from my Mac (Sonoma 14.4) using Dropbox 194.4.6267 and set the files to online-only. None of the thumbnails show on my Mac and this is a non-starter for me in using Dropbox. I've reindexed via Spotlight all of my files on my mac, and I've toggled online and offline only…
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and Big Sur. The downloaded zip file has the correct size, but is corrupt. Best,…
I use Smart Sync I'm on a Macbook Air Ventura 13.5.2 I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Upload folder Since updating to the newest OS that seems to not work anymore and I just see the generic icons now. If I "make it…
Hello to all. I am unable to download files from dropbox server. On optical network with 300 Mbps dropbox via web browser pulling barely 20 - 30 kbps. Even is hard to acess the files on service. All other sites works, fine. As I am using service for work, this is first time to experience such a problem. So any more…
There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening. The message is " the file cannot be accessed by the system". I am a real estate broker and I NEED these files. Please help!
I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using the finder on my Mac, that I have then marked as online only, in hopes that it would upload the files and then remove them…
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