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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English.…
I cannot display my backups on the website. The URL that is not working: https://www.dropbox.com/backup/all?_tk=web_left_nav_bar See screenshot below. That is what I see at the above URL. Here's what I have tried: * Three browsers: Chrome, Firefox, Edge. This fails on all three. * Signed out and signed back in. * Cleared…
So I'm trying to transfer files from laptop to laptop, Google Chromebook OS' 32-bit to 64-bit (Linux) if that helps any. It worked, to some degree... But for some reason the thumbnails will not load in my files app. And pretty much nowhere else besides the Dropbox website/app itself. And it's quite irritating. Attached…
Peace to all! I was able to transfer the Dropbox app to my new external ****** drive formatted and connected to my Mac, but now I am struggling to download a ****** folder from my account webpage. I select the folder on my account webpage and hit "Download" and nothing happens. If I try to select all the files and hit…
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hello, I've searched for the problem with an MP4 file not playing, and I found a forum with what I hoped would have a solution. The Mod had responded multiple times within a thread to different replies, I've tried all the solutions that were offered, by using incognito, different browser, clearing cache, not using third…
I have searched the relevant help topics without finding an explanation on the "brown box" icon that appears on files in my Dropbox folder. See the attached file "Dropbox_Meaning of Icon_BrownBox.pdf" (below).
I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, and for it to not be working is ridiculous. Anyone have any idea why or how to fix this?
When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity." Under what conditions does this occur? Two types of logins occur and the macro stops.
Question When I use my Dropbox from the browser I can see the size of my Dropbox and how much of that space is being used. But if I click on folders within my Dropbox I cannot see how many files are within the folders (without having to count them all myself), nor can I see the size of each folder. Is there a setting that…
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