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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi everyone, im chating with IA and the app designed an excel and is trying to send it to me with a dropbox link. But when i click in the link it says that de link is wrong. Do you know if its possible what im trying to do? I cant solve it. (i tried with a lot of plataforms with same result) Thanks
This issue was posted here like five years ago by a different user and the fix worked for them but I've encountered the issue now and the fix isn't working. Basically, I've got a new Mac, synced all my files from my old Mac but they're mostly showing up as Zero Bytes and they're not openable. I tried going to my…
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks which account I want to link with; I tell it. (I have a Personal Plus account). It briefly tells me, ‘working on it’ then jumps…
Hello Dropbox Community, I wanted to share a quick update that you can now play multi-audio tracks on dropbox.com videos! If your video files has multiple audio tracks attached, you can now switch between the various tracks through the settings icon and under multi-audio track. Say goodbye to the old days of switching to…
Hi everyone, I have been having difficulty opening my dropbox folders on my windows when I double left-click on folders. It usually takes about 10 to 15 seconds to open each folder. However, the weird thing is when I right-click on the same folders and select open in a tab or when I left click on the folders in quick…
Hi there, I've been happily working with Indesign files in Dropbox for a year now where my files are all stored Online Only. It used to be the case that Dropbox would automatically relink all the supporting files that are stored on Dropbox.com and I would be able to edit the InDesign file. Recently, upon opening an…
Just recently, most (but not all) of my documents and spreadsheets have small file box icon in front of the Word doc logo and will not let me open them. This has only occurred with document in my dropbox, not on my internal computer documents. For background, I have had dropbox for many years and have never seen this…
I am actually experiencing this problem with every video file I attempt to download from Dropbox. It won't download in the correct format (mp4 or .mov) and just shows up as a "file" Here's a screenshot. The only way I could play the clip was through VLC media player, It won't playback in premiere. Any ideas what might be…
I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
W11: not possible anymore to open encrypted files via good (old) boxcryptor. no matter which filetype and when it was last changed. Was possible without any problems before the update for the last 8+years Installing non beta 185 doesn't solve this. Moving the encrypted folder out of dropbox everything is fine again. Maybe…
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