Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
maybe because it is 6 years since this started, but on my Dropbox.com, the three elicpes on have two options: Transfer and share. And Transfer does not seem to work. When I click on it, I am taken to the upgrade page. With Nothing that shows/ discusses transfering folders. Do you have any idea what is going on???
Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version 229.4.5197 Question or Issue As I try to navigate my Dropbox folder in Windows or view any file (regardless of size) there is about a 10-15…
Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: All is selected. Sync preference is: Available offline. 'Save hard drive space' is deactivated.
One morning I woke up to a "disk full" error on my pc. For whatever reason, Dropbox had decided to download my entire Dropbox to my pc. I stopped the syncing and uninstalled Dropbox app. Restarted and re-installed the Dropbox app and selected only a few folders to store on my hard drive. Completed the setup, but now I only…
Device (Mac Studio Ultra M2) Operating System/Browser (if using the web) (Sequoia 15.6.1) Dropbox App Version/Browser Version (232.4.5926 Question or Issue My team is dead in the water on this, would appreciate a prompt reply. There are many threads about opening a local-synced After Effects (AE) project, footage that is…
Hi, We’ve been using Dropbox for our After Effects projects for many years. Previously, when we clicked on a .aep file, the project and all linked assets from different locations would automatically sync and open without any issues. However, for the past few weeks we’ve been experiencing a different behavior: we can’t open…
Hi, when I want to find the largest files in my dropbox account, the official method according to these boards is that I need to go through the filesystem (Windows Explorer or Mac Finder) and do a filesystem search. However this doesn't work for smart sync files. Please add an option to sort by size or filter by size on…
Suddenly I can no longer Export my DropBox files to any format: Markdown, PDF, etc. Every time I try to export, I keep getting stuck on the screen with the little wizard that says "Waiting to start..." but my file never actually exports. I've had this issue for about a week now, and other coworkers on my team have as well.
This morning, I am suddenly getting Error (404) on every one of my files using the downloader application. This is only when accessing my files. Other sites are not an issue. App cache cleared, device restarted. No change. Thank you
Hi, I'm really sorry to bother people probably asking something so simple but to me it's difficult as I'm not tech savvy at all. I had forgotten I had dropbox, it's on my older phone from several years ago. How can I download my photos please? It won't let me. I'd like to save them on a memory stick or hard drive. Many…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.