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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
I'm able to download from the web version, but starting this morning (June 24, 2025) I can not download from the mobile app. I can upload and do everything else from my phone (Samsung S24 Ultra), but it says "error downloading ****** filename". I though I could add a screenshot but I don't see any way to do so. I already…
On one of my Windows 11 Machines I am having an issue in Windows Explorer where if I choose an image file, no preview is rendered. Please note that it does not say "No preview available", it simply shows nothing in the preview panel. I noticed I was running a beta version of Dropbox on this machine, so I uninstalled and…
I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file. When I click into the zipped file to investigate its contents, I see all of the image files, as I'm supposed to. But then when I unzip the file (selecting "Extract All"), it leaves me…
Hi, When I click this button to download files, nothing happens. How can I confidently make a backup on my ****** drive of all files I have on dropbox? Thanks, Charlie
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by design?
Does anybody know if it's possible to see download history, who got my files from our folders ?
Hello. Since the ****** Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices.…
Not really sure what is going on... I have tried downloading multiple different video files that are on a shared dropbox, but the full video does not download. It says on my computer that the video is the full length, etc. but it only downloads up to about 20minutes max (usually a max of 5-7GB). (I am using a chrome…
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it…
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