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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
As a longtime Dropbox user, I am annoyed that the only PDF program that's given as an option to view PDFs is Adobe. I don't use or like Adobe PDF products. I use PDF Expert and would like to be able to make PDF Expert my default program for viewing PDFs. Please respond to let me know if this can be done.
Hi everyone, I'm using Dropbox (firmware n. 166.3.2831) on my gaming laptop running Windows 11. Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to open folder or file: it takes MANY seconds (10-15 seconds at least). This causes a huge slowdown in the user experience, I…
Please, how can I download images from my WhatsApp Business catalog link, using Dropbox? Thank you.
Hello! Long, long time Dropbox user, first time community poster. We noticed that a new "Team Paper Docs" folder appeared at the top level of our Dropbox team folder, in the middle of the night when nobody works. Looking at the forum, I'm guessing it's similar to the people who have seen "Migrated Paper Docs" folders…
I'm able to download from the web version, but starting this morning (June 24, 2025) I can not download from the mobile app. I can upload and do everything else from my phone (Samsung S24 Ultra), but it says "error downloading xxx filename". I though I could add a screenshot but I don't see any way to do so. I already…
On one of my Windows 11 Machines I am having an issue in Windows Explorer where if I choose an image file, no preview is rendered. Please note that it does not say "No preview available", it simply shows nothing in the preview panel. I noticed I was running a beta version of Dropbox on this machine, so I uninstalled and…
I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file. When I click into the zipped file to investigate its contents, I see all of the image files, as I'm supposed to. But then when I unzip the file (selecting "Extract All"), it leaves me…
Hi, When I click this button to download files, nothing happens. How can I confidently make a backup on my hard drive of all files I have on dropbox? Thanks, Charlie
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by design?
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