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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Hi, when I want to find the largest files in my dropbox account, the official method according to these boards is that I need to go through the filesystem (Windows Explorer or Mac Finder) and do a filesystem search. However this doesn't work for smart sync files. Please add an option to sort by size or filter by size on…
Suddenly I can no longer Export my DropBox files to any format: Markdown, PDF, etc. Every time I try to export, I keep getting stuck on the screen with the little wizard that says "Waiting to start..." but my file never actually exports. I've had this issue for about a week now, and other coworkers on my team have as well.
This morning, I am suddenly getting Error (404) on every one of my files using the downloader application. This is only when accessing my files. Other sites are not an issue. App cache cleared, device restarted. No change. Thank you
Hi, I'm really sorry to bother people probably asking something so simple but to me it's difficult as I'm not tech savvy at all. I had forgotten I had dropbox, it's on my older phone from several years ago. How can I download my photos please? It won't let me. I'd like to save them on a memory stick or ****** drive. Many…
Devices IPads, Android smart boards, Dropbox Website Operating System/Browser (if using the web) IOS, IPAD OS, Android, Microsoft Edge Dropbox App Version/Browser Version Dropbox 440.2.2, IOS 18, Android 13/14, Edge v. 139 (Arm/64 bit) Question or Issue Our company Dropbox recently has had an issue with searching for files…
Device MacBook Pro 2019 Operating System/Browser (if using the web) macOS ****** Sur Question or Issue When I try to open any type of document that I have not opened in Dropbox previously I am getting the following error: I can open the ones with the green tick without any issues.
Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up to Dropbox from my computer. How can I view files from my PC on my iPad? On the Dropbox app on my iPad it says that my computer is one…
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A Question or Issue Error (500) on the Dropbox website
I previously submitted idea for Dropbox to offer option to open as a text file if it didn’t recognize the file extension. For a short time, I did get a dialog box offering to open as a text file. Worked very well, particularly for Arduino files .ino and .pde. It no longer works. As a programmer, there are an infinite…
Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. My device is a MacBook Pro 13" M2 2022 MacOS Sequoia v15.6.1 Latest version of Dropbox app (downloaded…
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