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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
When I am offline, I can read all my files in a directory with the option to read offline, but not the .xlx and .docx documents. How do I fix that?
I upload a video onto Dropbox on my PC, and then try to download it from the Dropbox app on my iPhone 14 Pro Max. Whenever I try to download it, it loads for a bit, and then says “The file could not be loaded”. My WiFi is good, my phones storage isn’t full, and I’m uploading the videos as mp4 which has always worked in the…
I got a new M3 MBP and have been transferring everything over. On my old MBP 2015 I could use quick look to see what the files were both offline and online. On my new MBP when I do quick look it only gives me an icon. It doesn't show what is in the file or the photo. I really need to be able to see what is in these files.…
macOS Tahoe (beta 9) I just noticed that my Dropbox folder on my Mac is empty! When I log in to Dropbox online, all my files are still there though. I tried moving a file into the Dropbox folder on my Mac, and it shows up both online and locally. In other words, all my old Dropbox content is missing in Finder. Does anyone…
I've been using the app for many years on my windows laptop and had no issues. Just 2 days ago when I open my account it looked a new account with no files in it. I tried it several times with same results. The strange thing is I can see all my files when use my iphone or ipad but cannot add anything
maybe because it is 6 years since this started, but on my Dropbox.com, the three elicpes on have two options: Transfer and share. And Transfer does not seem to work. When I click on it, I am taken to the upgrade page. With Nothing that shows/ discusses transfering folders. Do you have any idea what is going on???
Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version 229.4.5197 Question or Issue As I try to navigate my Dropbox folder in Windows or view any file (regardless of size) there is about a 10-15…
Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: All is selected. Sync preference is: Available offline. 'Save hard drive space' is deactivated.
One morning I woke up to a "disk full" error on my pc. For whatever reason, Dropbox had decided to download my entire Dropbox to my pc. I stopped the syncing and uninstalled Dropbox app. Restarted and re-installed the Dropbox app and selected only a few folders to store on my hard drive. Completed the setup, but now I only…
Device (Mac Studio Ultra M2) Operating System/Browser (if using the web) (Sequoia 15.6.1) Dropbox App Version/Browser Version (232.4.5926 Question or Issue My team is dead in the water on this, would appreciate a prompt reply. There are many threads about opening a local-synced After Effects (AE) project, footage that is…
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