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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…
Hi there, I want to stop the dropbox subscription for our non-profit organization but we have about 890 GB files . How can i best copy or download ALL files to a harddrive ? I have an old macOS Big Sur, version 11.7.10 in case that matters. I am not terribly tech savvy, a step by step guidance would be very helpful..…
A while ago, I made a slide show from a folder full of jpgs through dropbox, that I was able to email the link to people, I'd like to do it again. I don't remember how to though. Anyone know? Windows. Been using dropbox successfully for years.
Device ASUS ROG Strix G712LV-BS71-CB laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 237.4.5655 Question or Issue I'm supporting a user that I installed Dropbox for and since I in stalled it the user can't access it's download folder. This is the message (pardon the French)…
Hello, I'm on Android, trying to access files from a third party app. I can't seem to find the files on the local device even when I have them marked as offline accessible. I see there's a way to export an individual file, but the large number of files I'm trying to have access to are spread through a bunch of folders and…
Integration Affected office Device hp laptop Operating System/Browser (if using the web) Windows 11 Question or Issue everytime I open a file i get asked to select which program to open it with even if I have a program that is already associated with that file type (.DOC to Office Word). What makes the situation unbearable…
I received a dropbox transfer link from my photographer for my wedding pics but when I click "download" it just opens a link to the website but it stays loading. I haven't been able to see the pics or download them. I've also tried on 3 different devices, my phone, my mac and my work computer. This is what it looks like…
Device MacBook Air Operating System macOS Sequoia 15.6.1 Dropbox App Version 237.4.5655 Question or Issue Installed an update to the app yesterday, now I can't open some of the files (see screenshot). Some files I can open, some I can't. I can open them in the browser-version. Any ideas how to fix this?
Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable. However, I’m having trouble downloading my materials. Some files are…
I use to Dropbox to get photos from multiple iphones to a MacBook for Ebay listings. Always been easy until a few days ago when I try to open the files from Ebay. Just shows generic thumbnails with 0kb size on Ebay in Dropbox file, but they show up perfectly in Dropbox. If I right click them and make available offline,…
Device (iPhone 14 Pro Max) Operating System/Browser (if using the web) (18.6.2) Dropbox App Version (if using the app) (450.2.2) Question or Issue We use Dropbox for our choir to store backing tracks and music scores. When we open an audio file, it plays automatically. Is there a way to stop the auto play. We need to use…
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