Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 234.4.5591 Question or Issue When trying to view thumbnails in Windows Explorer, I get generic thumbnails. Same as what was goin on in this thread (but now closed).…
In my Dropbox in one of my folders - I have documents. To the right of my document - is STATUS Some are blank -- I can get into this folder Some have a Cloud - I receive an error that states - Make sure Dropbox is runnong on your PC, then try again. Of course it is on my PC - I do not have issues with other documents. Some…
Device Thinkpad X1 Carbon 2016 Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version Chrome: Version 140.0.7339.185 (Offizieller Build) (64-Bit) Edge: Version 140.0.3485.94 (Offizielles Build) (64-Bit) Description Many images (~30%) in my dropbox paper document are not loading anymore.…
Starting a few days ago, when you create a new document in Dropbox Paper and export it to Markdown, the images no longer appear. This happens because the images in the Markdown file are embedded using URLs that point to the domain paper-attachments.dropboxusercontent.com. The issue is that, as you can verify with any DNS…
I just upgraded my laptop to windows 11 after resisting for a long time. Now I cannot open any of my dropbox online-only files (especially .jpg and .pdf) and the system says it cannot access those files. If I make available offline, then the files open just fine. Please help. Device Dell XPS 13 Operating System/Browser (if…
Application Affected (Dropbox App) Device (Samsung Tab S8.) Operating System/Browser (if using the web) (Android 15, One UI 7.0.) Dropbox App Version (if using the app) (444.2.2) Question or Issue I have been having problems open pictures (jpg, png, etc) from the Dropbox app. I can see pictures listed in the app. When I…
When I share a file or folder and create a password-protected link, it would be great if, when someone opens it, they aren’t asked to log in or register — clicking the download button should simply download the file.
I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes. At first I thought it was because of the editing software I was using, but changing it didn't help anything. I contacted the sender of the videos, and they confirmed that the videos got fully uploaded. So that must not be the…
DropBox business plan license expired, but I cannot open file from my local HDD, Error showing "There was an error opening this document. The file cannot be accessed by the system" This error shows when I want to open pdf file, other file formats like Word, Excel, JPG file show another error. please help in this regards
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.