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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Large Dropbox downloads keep failing (website) * Downloads of large files or folders via web repeatedly fail or end prematurely. Quick Guide * Switch to the desktop app with selective…
The loading speed is too slow
I am running MacOS Tahoe 26.1 on a MacBook Pro For work, I often use the preview function in finder to type directly onto a PDF. I thought this was going fine -- the edits are saved and viewable in finder, even for people on other devices -- until I looked at the PDFs I've been editing on the web version of Dropbox. This…
Mac Tahoe What happened to the My Drive tab? LOL
Application Affected Initially DropBox but the freeze extends to any app wanting internet Device MacBook Pro M4MAX 36GB Operating System/Browser (if using the web) macOS 26.1 (Tahoe) Dropbox App Version (if using the app) 236.4.5918 Question or Issue All of my files are in DropBox in the cloud/online. Previously…
Whenever I try to download through my Windows 11 set-up, the download fails and I get kicked off my internet connection. I've seen a number of people complain about this - on here and on Reddit - and the solution appears to involve turning off virus protection, but that clearly isn't a viable or sensible solution. Dropbox…
Hello, With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm files, no one else in our organization has this issue. According to ChatGPT, the file(s) and not corrupted and it is not a…
Device Dell Inspiron Operating System/Browser (if using the web) Windows 11 Chrome Version 142.0.7444.59 (Official Build) (64-bit) Question or Issue How can I make the workspace on Dropbox website bigger and/or remove or minimize the increasingly bigger banners info at the top. I'd like to be able to see more than one row…
This is related to Dropbox on three different android tablets, 2 Samsung, one other Android versions 14 and 15. Dropbox is the latest version from Play Store mp3 files are played in the Dropbox default mp3 player when clicked. This works correctly for mp3 files in the cloud However: - Make the mp3 files available off line…
Hello - none of my folders are available in my laptop Dropbox account. They are all visible and live in my IPhone app. How can I find them on my laptop account? I use Chrome. Family plan. Plenty of storage space. Thank you so much.
Device OnePlus 8 Operating System OxygenOS 13.1 Dropbox App Version/Browser Version Dropbox version 446.2.4 Question or Issue Suddenly not able to preview some audio files that I've been able to preview earlier. When I download them they play just fine. There are audio files on the same folder in same format that preview…
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