Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Hello Dropbox Community Team, I’m writing to raise a serious concern regarding a written assurance from Dropbox support that now appears to be contradicted. At the time of using Dropbox, a Dropbox support assistant confirmed via email that I had unlimited storage for life, and that even if I changed plans in the future, my…
Dropbox Plan Business Standard Device MacBook Pro 14" Nov 2024 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I bought this Macbook in August 2025. I spec'ed it with 8TB SSD because I travel a lot and often don't have reliable internet…
My dropbox Basic account shows over 2000% all files storage usage. All files, backups and deleted files are empty (expent 700 MB file). I believe there are orphaned / hidden computer backups on my account. Can a Dropbox staff member please remove them? Thanks!
I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. This is not a rant. It’s a factual account of what happened to me, so others can assess their own risk. Background I was a…
Dropbox Plan Basic Device Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I sent referral invitations to friends and colleagues, three of them registered and installed the app. I'm sure that at least two of them did it on computers where Dropbox had…
Apologies, I'm sure this has been discussed, I just don't know what search terms to use to find it. I have two computers that access my Dropbox. Both store the files on the local drive but the laptop's drive is so full, I can't update Windows. It doesn't need to store them locally and can access them online. How do I…
Dropbox Plan Free Device Panasonic Operating System/Browser (if using the web) Windows 11 Question or Issue A friend I referred to created a new Dropbox account and installed the Desktop app on a newly purchased laptop. But my referral was deemed ineligible. I suspect it is due to sharing the same WiFi network. We are both…
Dropbox Plan Basic Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue As a basic user I see that I am entitled to 3 GB of storage space. Dropbox tells me that I use 3.03GB of 3GB. However, I can see that my dropbox folder has 2,4GB. I have…
Dropbox Plan Basic Device Macbook Air M2 Operating System/Browser (if using the web) MacOS 26.0.1 Dropbox App Version (if using the app) Question or Issue Some time ago Dropbox notified my that my storage was above threshold because another user shared some huge files with me. I quickly deleted those files and several…
Dropbox Plan Free Device Lenovo Thinkpad E14 Gen3 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) N/A Question or Issue My colleague just bought a brand new mac and I referred him to Dropbox. He created an account and installed the app, but it says that is he is ineligible. He…
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