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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox Plan Basic Device Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I sent referral invitations to friends and colleagues, three of them registered and installed the app. I'm sure that at least two of them did it on computers where Dropbox had…
Apologies, I'm sure this has been discussed, I just don't know what search terms to use to find it. I have two computers that access my Dropbox. Both store the files on the local drive but the laptop's drive is so full, I can't update Windows. It doesn't need to store them locally and can access them online. How do I…
Dropbox Plan Free Device Panasonic Operating System/Browser (if using the web) Windows 11 Question or Issue A friend I referred to created a new Dropbox account and installed the Desktop app on a newly purchased laptop. But my referral was deemed ineligible. I suspect it is due to sharing the same WiFi network. We are both…
Dropbox Plan Basic Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue As a basic user I see that I am entitled to 3 GB of storage space. Dropbox tells me that I use 3.03GB of 3GB. However, I can see that my dropbox folder has 2,4GB. I have…
Dropbox Plan Standard Device Desktop/iphone Operating System/Browser (if using the web) Windows 11 Question or Issue I was a very early adopter and recommended Dropbox to many others, earning the maximum (I believe) storage space through my efforts. I have a number of not-for-profit files on the system, which are now under…
Dropbox Plan Basic Device Macbook Air M2 Operating System/Browser (if using the web) MacOS 26.0.1 Dropbox App Version (if using the app) Question or Issue Some time ago Dropbox notified my that my storage was above threshold because another user shared some huge files with me. I quickly deleted those files and several…
Dropbox Plan Free Device Lenovo Thinkpad E14 Gen3 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) N/A Question or Issue My colleague just bought a brand new mac and I referred him to Dropbox. He created an account and installed the app, but it says that is he is ineligible. He…
Hi, I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible. This is a new computer (not refurbished etc) that has not have dropbox installed before and he has never had a dropbox account before. What went wrong?
Dropbox Plan Basic/ Standard Device Google Pixel 9 Pro Operating System/Browser (if using the web) Chrome Dropbox App Version (if using the app) 452.2.2 Question or Issue I've deleted all of the files in my Dropbox with the exception of one small word document. MySpace still says that I've used up 3.1/ 3.8 GB but elsewhere…
Dropbox Plan (Standard) Device (Acer Predator) Operating System/Browser (if using the web) (Windows 11) So, I claimed Dropbox Storage through Acer Jumpstart Dropbox Promotion 100GB in my account but it only showing me 2GB storage only. Why ?
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