Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Hi there, I've recently switched to the free version of Dropbox after being a member for many, many years, because the new features that allow opening and commenting in documents within Dropbox wasn't easy to turn off globally and doesn't work for my work processes. I've deleted almost all my files, have never used backup,…
My account data disappeared, and my data limit was reduced from 2TB to 2GB. How does this happen when I haven't changed a thing.
I use to have a dropbox account (using company email credentials) from a company I have worked for before and now after leaving the company and unistalling dropbox, my Win10 is still saying I have around 28GB on that work folder. Another thing. When I go and right click on the dropbox folder and go to properties, its…
Dropbox Plan Basic Device iPhone 16 Operating System/Browser (if using the web) iOS26 Dropbox App Version (if using the app) 454.2.2 Question or Issue I received notification about a month or so ago that I was exceeding my storage limit of 9GB. I have deleted folders and files, removed shared folders, and reduced my…
Dropbox Plan basic Payment Method CC How did you upgrade? Didn't Question or Issue I have a Dropbox account. There is nothing in it - not even the tutorials. I keep getting notifications that my storage is full and that I need to upgrade. One of the threads asked a user if there was a second account that could be full. How…
vv Dropbox Plan Profesional Payment Method CC How did you upgrade? Directly through the Dropbox website Question or Issue I have used 30 GB of 3TB on my Professional account and continue to get "you are running out of space" emails which scare the **bleep** out of me each time I get them. How do you stop this? Are these…
My dropbox always says it is full. I have very little in storage and it doesn't seem to matter what I delete James
Question or Issue I have a basic free account which is over the storage limit. I'd like to be able to delete some files so that I'm back in compliance as I really don't need much storage since I'm not working anymore. Apparently, I'm not able to do this without upgrading ($ pay more - at least $9.99/month) to a larger…
Dropbox Plan - Basic Device - Windows 11 Lenovo Laptop Operating System/Browser (if using the web) - Windows 11 / Firefox Browser Dropbox App Version (if using the app) - 238.4.6305 Question or Issue Good day, Please can you urgently assist in this matter... I have a basic plan but due to Dropbox option to invite others to…
Dropbox Plan Professional Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Deskto App is showing that I'm using 4 TB of 4 TB. My online account shows that I'm using 2.76 TB of 4 TB. The online info is correct. The info from the…
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