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Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

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Storage Space FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…

Recent Discussions

Cleaning up my full Dropbox.
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Why am I limited to 1 KB of quota?
Having an issue. How do I resolve?
My Dropbox app keeps indexing files and I'm running out of ****** drive space
I was running out of room on my MacBook Air (2 TB, Sonoma 14.7.8) and was told to make all Dropbox folders Online only to free up storage. It started indexing and freed up almost 1 TB so I was happy for a few minutes. Then it kept indexing and a few days later I was out of memory again. This has been going on for 6 weeks!…
Referral bonus is showing as ineligible after referring 3 users on Mac
Question or Issue Referral Bonus Showing Ineligible After Referring 3 Users on Mac
Dropbox full but no files are shown
Device acer aspire 3 15 Operating System/Browser (if using the web) Windows 11 Dropbox web & desktop Version Question or Issue I am using the free version of dropbox and I am all out of storage. As I go to the all files tab to delete some of my files. Nothing is there so I can’t delete anything. Not too keen on upgrading…
Dropbox referral shows as "ineligible" when using the same LAN.
Hi I have fallen for the same trap and encountered "ineligible" when referring a family member using the same LAN - Is there any possibility that it can be rectified to enable me to get the bonus storage ?
How much quota do I have?
I wanted to check how much space I'm using on my free 2gb plan. I went to: [Removed as per Community Guidelines] It reads: "Using 1.2 GB of 102.25 GB". Question: How can I have 102.25gb when my plan clearly states I only have 2gb? Thanks for any help. Happy Holidays.
My referrals are ineligible. How come?
hello, i sent invitation to many friends but every time after they completing registration and instalation app on their comps i get same result - Ineligible. We not connected to same network, not using same computers, or something like that. I tried a lot of absolutly different people but every time same result. Can anyone…
I exceeded my space allotment without any files
I am told that I have exceeded my file allotment, but a month ago, I deleted all of my files. I have not been able to figure out how to contact support (suggestions, or just not possible?). Does anyone have any idea what to look for, or is this just a lost cause?
Why is my referral bonus ineligible?
My friend referred me to Dropbox on a new laptop but I didn't get the referral bonus. Only says referral ineligible. Any idea how to resolve this?

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