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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
hello, i sent invitation to many friends but every time after they completing registration and instalation app on their comps i get same result - Ineligible. We not connected to same network, not using same computers, or something like that. I tried a lot of absolutly different people but every time same result. Can anyone…
I am told that I have exceeded my file allotment, but a month ago, I deleted all of my files. I have not been able to figure out how to contact support (suggestions, or just not possible?). Does anyone have any idea what to look for, or is this just a lost cause?
My friend referred me to Dropbox on a new laptop but I didn't get the referral bonus. Only says referral ineligible. Any idea how to resolve this?
Dropbox Plan Basic Device iMac but irrelevant Operating System/Browser (if using the web) macOS14.6.1 but irrelevant Dropbox App Version (if using the app) N/A Question or Issue I keep getting warnings that my Dropbox is "almost full". I only use it for storing UpDraft backups from 2 websites. My Updraft settings (which…
This is reason number 7 why I use Google Drive. forgive me for my attitude… but I’m sick of this crap! everything I do in Google Drive works perfectly all the time! However… I have 1 client that wants to use Dropbox. Haven't logged in since 2023 because the platform sucks. Reset password and logged in today. Surprise! Got…
Hello Dropbox Community Team, I’m writing to raise a serious concern regarding a written assurance from Dropbox support that now appears to be contradicted. At the time of using Dropbox, a Dropbox support assistant confirmed via email that I had unlimited storage for life, and that even if I changed plans in the future, my…
Dropbox Plan Business Standard Device MacBook Pro 14" Nov 2024 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I bought this Macbook in August 2025. I spec'ed it with 8TB SSD because I travel a lot and often don't have reliable internet…
My dropbox Basic account shows over 2000% all files storage usage. All files, backups and deleted files are empty (expent 700 MB file). I believe there are orphaned / hidden computer backups on my account. Can a Dropbox staff member please remove them? Thanks!
I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. This is not a rant. It’s a factual account of what happened to me, so others can assess their own risk. Background I was a…
Dropbox Plan Basic Device Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I sent referral invitations to friends and colleagues, three of them registered and installed the app. I'm sure that at least two of them did it on computers where Dropbox had…
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