Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Question or Issue I have a basic free account which is over the storage limit. I'd like to be able to delete some files so that I'm back in compliance as I really don't need much storage since I'm not working anymore. Apparently, I'm not able to do this without upgrading ($ pay more - at least $9.99/month) to a larger…
Dropbox Plan - Basic Device - Windows 11 Lenovo Laptop Operating System/Browser (if using the web) - Windows 11 / Firefox Browser Dropbox App Version (if using the app) - 238.4.6305 Question or Issue Good day, Please can you urgently assist in this matter... I have a basic plan but due to Dropbox option to invite others to…
Dropbox Plan Professional Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Deskto App is showing that I'm using 4 TB of 4 TB. My online account shows that I'm using 2.76 TB of 4 TB. The online info is correct. The info from the…
I have a PLUS-2Tb subscription. The storage is about 80% full. If I buy 1Tb of storage, will my subscription be of 3Tb? If this is correct, what is the difference to the Professional plan?
Hi, I have the basic plan limited to 2GB. Right now they say I have it full even though I only have 700MB of usage: What is this craziness? I literally did nothing in the past weeks and now I got this warning. Thank you. Plus I can't upload here the proof of image because it keeps saying "Media Upload in Progress try again…
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Having an issue. How do I resolve?
I was running out of room on my MacBook Air (2 TB, Sonoma 14.7.8) and was told to make all Dropbox folders Online only to free up storage. It started indexing and freed up almost 1 TB so I was happy for a few minutes. Then it kept indexing and a few days later I was out of memory again. This has been going on for 6 weeks!…
Question or Issue Referral Bonus Showing Ineligible After Referring 3 Users on Mac
Device acer aspire 3 15 Operating System/Browser (if using the web) Windows 11 Dropbox web & desktop Version Question or Issue I am using the free version of dropbox and I am all out of storage. As I go to the all files tab to delete some of my files. Nothing is there so I can’t delete anything. Not too keen on upgrading…
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