Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
Why is Dropbox sending me multiple emails about deleting content on my account? They contain deadlines for deletion of my content, without specifying which content, how much storage I am allotted on my account or how much I am over my allotment. This week after several weeks of the warning emails, the email I got said…
I was locked out due to lack of space. I am unablwe to puirchase more space on that account which is now locked and forced to open a new account . How can I restore my old account and remove the new account
Is there a way to see a breakdown of storage usage by folder on Dropbox.com? I have a 2TB plan and am using just over 1TB, but I have no easy way to identify what's consuming the most space. I'm looking for something equivalent to DaisyDisk or Finder's Get Info — ideally a view that shows folder sizes across my entire…
Paying for PLUS Plan which is 2,000GB, keep getting emails that I'm over my 2GB BASIC plan and they're going to delete my stuff. How do I get ahold of a PERSON at Dropbox?
Why do I have to purchase more space if I receive a link from another user and i have no more space in my account?
I still have free space. Why is Dropbox trying to force me to upgrade by blocking the screen to reach my files???
I'm trying to free up HD space on my MacBook, but the help instructions aren't helpful. In the Dropbox folder, right-clicking on any file or folder does NOT show the 'Make online-only' option. Clicking the Dropbox icon on the taskbar, then my initials in the bottom-left corner, does NOT show 'Manage hard drive space'. Can…
I had enough space, but there were some issues with sync and deleting files, so I rewinded. A couple of days later i find my 12+ Gb are down to original 2gb. It is not an issue of a 12 or 24 month promotion expiring or cancelling products, they were 12 gb from ten years ago and now it does not sync
My Dropbox quota is stuck after accidentally uploading a file over my limit and deleting it immediately. All files are gone, empty box, cache cleared, apps reinstalled, but storage is still marked full. Now what?
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239.4.8301 Question or Issue When I go through to Sync and Storage and then Manage Hard Drive Space I get the screen appear but no matter…
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