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Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

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Storage Space FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…

Recent Discussions

Multiple referrals are marked as ''ineligible" - why?
Please check my referral bonus status. I am a university professor referring my students, but nearly all recent invites are being marked as "ineligible" with no bonus awarded. This is a significant change from prior experience.
My storage claims to be always full, even when I delete content.
My dropbox always says it is full. I have very little in storage and it doesn't seem to matter what I delete James
Referral shows as ineligible. What can I do?
I did sent multiple invitations via direct link to fellows who never used the Dropbox service before and for all the installations, I am getting ineligible.
How can I delete files from my over-quota Dropbox Basic account without upgrading to a paid plan?
Question or Issue I have a basic free account which is over the storage limit. I'd like to be able to delete some files so that I'm back in compliance as I really don't need much storage since I'm not working anymore. Apparently, I'm not able to do this without upgrading ($ pay more - at least $9.99/month) to a larger…
Dropbox error: "ERROR: The save failed due to out of memory or disk space."
Dropbox Plan - Basic Device - Windows 11 Lenovo Laptop Operating System/Browser (if using the web) - Windows 11 / Firefox Browser Dropbox App Version (if using the app) - 238.4.6305 Question or Issue Good day, Please can you urgently assist in this matter... I have a basic plan but due to Dropbox option to invite others to…
My macOS desktop app gives me an incorrect low disk space error message.
Dropbox Plan Professional Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Deskto App is showing that I'm using 4 TB of 4 TB. My online account shows that I'm using 2.76 TB of 4 TB. The online info is correct. The info from the…
Additional 1TB on top of my 2TB plan.
I have a PLUS-2Tb subscription. The storage is about 80% full. If I buy 1Tb of storage, will my subscription be of 3Tb? If this is correct, what is the difference to the Professional plan?
Getting a message that my account is full when I'm only using about 700 MB
Hi, I have the basic plan limited to 2GB. Right now they say I have it full even though I only have 700MB of usage: What is this craziness? I literally did nothing in the past weeks and now I got this warning. Thank you. Plus I can't upload here the proof of image because it keeps saying "Media Upload in Progress try again…
Cleaning up my full Dropbox.
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Why am I limited to 1 KB of quota?
Having an issue. How do I resolve?

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