Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I am using the student plan, which provides 2GB of storage for my use. I only have a few MB used if anything. I transferred over my folder into a hard drive to remove all files inside it, and it still says I am capped out even though my account shows I have no files of anysort inside (photos, all files, shared). I have…
So, after you bombard a User with scary sounding emails about how they're over their max allowed storage & you're going to close their account (but they open their Dropbox & only see your 2 introductory Welcome to Dropbox files in it, so how can they possibly be over the allowed storage limit?) - and they then make it…
My drop box keeps telling me my folder is full and i have no more space. It says that ive used 5 GB out of 2.2 GB and need to upgrade my plan. I've already deleted all files in my folder, including deleted files and shared folders but I still get the samme "error".
Hi there, I currently have the basic, free plan wth 18GB of free space earned by referrals over the years. If I were to temporarily upgrade to a paid subscription and then downgrade back to the free plan again, would I lose the extra 16GB?
Hi there, I've recently switched to the free version of Dropbox after being a member for many, many years, because the new features that allow opening and commenting in documents within Dropbox wasn't easy to turn off globally and doesn't work for my work processes. I've deleted almost all my files, have never used backup,…
Hi, there. This is Imran again. Throughout this year, I have successfully referred several friends to Dropbox. However, for some reason, when they complete the entire sign-up process and download the application, their status often shows as "ineligible" in my referral dashboard. I am very grateful to the Dropbox support…
My account data disappeared, and my data limit was reduced from 2TB to 2GB. How does this happen when I haven't changed a thing.
I use to have a dropbox account (using company email credentials) from a company I have worked for before and now after leaving the company and unistalling dropbox, my Win10 is still saying I have around 28GB on that work folder. Another thing. When I go and right click on the dropbox folder and go to properties, its…
Dropbox Plan Basic Device iPhone 16 Operating System/Browser (if using the web) iOS26 Dropbox App Version (if using the app) 454.2.2 Question or Issue I received notification about a month or so ago that I was exceeding my storage limit of 9GB. I have deleted folders and files, removed shared folders, and reduced my…
Dropbox Plan basic Payment Method CC How did you upgrade? Didn't Question or Issue I have a Dropbox account. There is nothing in it - not even the tutorials. I keep getting notifications that my storage is full and that I need to upgrade. One of the threads asked a user if there was a second account that could be full. How…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
