Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I’m writing regarding an issue with your referral system, which I’ve now encountered multiple times. I’ve been referring my coworkers to Dropbox through the referral program. The email addresses of the referred accounts are [Removed as per Community Guidelines] and [Removed as per Community Guidelines]. Both accepted the…
Dropbox Advanced Plan (Unlimited) Question or Issue Hello Dropbox Community and Support Team, I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide clarity, accountability, and a viable resolution. I was a long-time user of the Dropbox Advanced plan, back when it offered…
Dropbox Plan (Basic.) Device Dell Latitude Ref ticket no 25985012 marked as 'Solved'! It had not been solved, they just referred me here. Explanation: I have invited a colleague to join dropbox on 05/02/26 (email address removed) He has accepted by email link, downloaded the app to his laptop, and also added a file to the…
Hi Folks, I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies. The referral status is ineligible, could you please check this? Thanks, Jools
Hello, I understand that I'm over the storage limit, but I deleted thousands of pictures recently. Can you check for me how much space was freed up from that? It should've gone down, I don't know why it's so high still. What takes up so much space for it to be that high? Also, will it really delete my files if I'm still…
Hi! I’m on macOS and I use Dropbox with the “online-only” option (Smart Sync). Downloading/working with files is fine, but after I open/download things once, some of them remain stored locally. For example I have ~350 GB in Dropbox cloud storage, but my Dropbox folder still uses ~130 GB on my Mac. How can I remove all…
I am using the student plan, which provides 2GB of storage for my use. I only have a few MB used if anything. I transferred over my folder into a hard drive to remove all files inside it, and it still says I am capped out even though my account shows I have no files of anysort inside (photos, all files, shared). I have…
So, after you bombard a User with scary sounding emails about how they're over their max allowed storage & you're going to close their account (but they open their Dropbox & only see your 2 introductory Welcome to Dropbox files in it, so how can they possibly be over the allowed storage limit?) - and they then make it…
My drop box keeps telling me my folder is full and i have no more space. It says that ive used 5 GB out of 2.2 GB and need to upgrade my plan. I've already deleted all files in my folder, including deleted files and shared folders but I still get the samme "error".
Hi there, I currently have the basic, free plan wth 18GB of free space earned by referrals over the years. If I were to temporarily upgrade to a paid subscription and then downgrade back to the free plan again, would I lose the extra 16GB?
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