Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
Hello, My Acer laptop displayed an Acer Jumpstart offer for 100 GB of Dropbox storage free for one year. I created my Dropbox account through the offer shown on my Acer laptop. However, after creating the account, my Dropbox Basic account only received 2 GB of storage, and the 100 GB Acer promotion was not applied. I have…
Hello everyone, I am experiencing what appears to be an account synchronization issue between the Dropbox website and the Dropbox Desktop application. My account Dropbox Basic Storage earned through the old referral program. Website correctly reports 9.25 GB total storage. Current usage: approximately 7.05 GB. The problem…
i cancelled the "trial" I never asked for and NOW can't get support. This is unacceptable - Dropbox support told me I would be fine - see below and now I am completely unable to do anything unless I purchase a yearly upgrade??? FIRST COMMUNICATION: Issue details: I have 2 dropbox accounts. I have [removed] and [removed]…
I have a coupon code for 5GB of addtional stroage. I attempt to use the code in my account and it says "Coupon already used". I contact Quicken, they insist over and over this is a Dropbox issue and that they do not generate the codes. Who is actually going to help with this??
After years of using Dropbox with this account, I've just received an email all of a sudden saying "Your dropbox is full" with a 59 days deadline. When i log in i see "Your Personal Dropbox account is full". Unlike before, now it lists around 20 GB of shared files that were shared to my account that are owned by another…
If there is help out there not related to dropbox, I apologize if this sounds rude. It is what I sent to Dropbox, but they will not confirm receipt of email. I am getting notices that I am over my limit. I am NOT going to upgrade. but I do not want to lose my info . The problem is, you have so many pop ups on my screen, I…
I am warned I am using storage more than I am permitted in the plan. However, when I login over the web, I see the total space used by my files and folders are not even half of my limit. What am I missing? Or is there some bug in here?
I have recently bought a lenovo laptop. When I navigated through the vantage app, I saw an option to claim 100gb for 90 days. When I clicked the redeem option, a dropbox installer was downloaded. I used that to install dropbox and logged in with my account , but didn't get the 100gb space. My account never had a premium…
Why? My dropbox files are less than 15GB My system is Tahoe 26.5.2 MacBook M5 pro
Dear Dropbox Support, I am writing to report a serious issue with my Dropbox account. Over the years, I legitimately increased my free storage from the original 2 GB to approximately 10.8 GB through Dropbox's official referral program and promotional bonuses. This storage was earned fairly and was displayed on my account.…
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