Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox plan free Device iPad, iPhone, MacBook Pro Question or Issue The free plan gives me 2gb of storage. Dropbox says I am using almost 8gb, and that almost all of it is in backups. I’m not aware of using any backup features. And I can’t find the backup files. How can I delete all the backup files so I can use my…
My Dropbox is completely empty, I almost never use it. There are no files, no shared folders, trash empty. I have unlinked all devices and reinstalled the app. Please help reset ghost storage / back usage on my account.
Dropbox Plan Basic 2gb I have a brand new Dropbox account with nothing saved in it so completely empty. My employer at work is trying to share with me her work Dropbox account which still has space available. However when I click the link it flashes up that I don't have enough space to access the files. Surly I don't need…
So, I WAS using Dropbox Premium a while ago when I got my new computer, it uploaded files automatically and didn't really do anything else significant. It worked. Eventually, I stopped paying for it since I didn't need it. However, it is NOW saying that my account is FAR over the limit (like 7x I think? It says I have…
I’m writing regarding an issue with your referral system, which I’ve now encountered multiple times. I’ve been referring my coworkers to Dropbox through the referral program. The email addresses of the referred accounts are [Removed as per Community Guidelines] and [Removed as per Community Guidelines]. Both accepted the…
Dropbox Advanced Plan (Unlimited) Question or Issue Hello Dropbox Community and Support Team, I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide clarity, accountability, and a viable resolution. I was a long-time user of the Dropbox Advanced plan, back when it offered…
Dropbox Plan (Basic.) Device Dell Latitude Ref ticket no 25985012 marked as 'Solved'! It had not been solved, they just referred me here. Explanation: I have invited a colleague to join dropbox on 05/02/26 (email address removed) He has accepted by email link, downloaded the app to his laptop, and also added a file to the…
Hi Folks, I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies. The referral status is ineligible, could you please check this? Thanks, Jools
Hello, I understand that I'm over the storage limit, but I deleted thousands of pictures recently. Can you check for me how much space was freed up from that? It should've gone down, I don't know why it's so high still. What takes up so much space for it to be that high? Also, will it really delete my files if I'm still…
Hi! I’m on macOS and I use Dropbox with the “online-only” option (Smart Sync). Downloading/working with files is fine, but after I open/download things once, some of them remain stored locally. For example I have ~350 GB in Dropbox cloud storage, but my Dropbox folder still uses ~130 GB on my Mac. How can I remove all…
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