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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
Dear Dropbox Support, I am writing to report a serious issue with my Dropbox account. Over the years, I legitimately increased my free storage from the original 2 GB to approximately 10.8 GB through Dropbox's official referral program and promotional bonuses. This storage was earned fairly and was displayed on my account.…
Hello – How do I fix this? I am trying to sync dropbox.com with my laptop, but I have run out of space on the laptop. Dropbox.exe suggested that I free up space so it can continue to sync, but the issue is that the only place I can do that is to remove files from the dropbox folder, which is a non-started I when Into…
I have a Dropbox Plus account that allows me to have 2TB, I've filled up 1.35TB and should still have 650gb but for some reason the web and my phone app both say my storage is full? Also with my account being Dropbox Plus I should have access to sending help requests and tickets etc. but they are all greyed out? Whats the…
I have been a user on a church's account for years. They pay for dropbox and upload videos into their folder and I go on to their account for purposes of downloading the video for use elsewhere. This has been the case for at least 4 years. Now I can't access their folder anymore because dropbox says that my account is out…
I have deleted all of my storage in dropbox and it is still full. I discovered that there was a backup of one of my drives. I stopped that and deleted the backup, but the backup is still there taking up all my storage.
I am a long-time basic user with 6GB of storage. I recently changed phones and as part of that process, moved Camera Uploads to the new phone. The old phone had 5G of photos, most of which I had deleted from DropBox. However, when I connected the new phone's Camera Upload, DropBox reset all the deleted-from-Dropbox files…
I have read many other answers, but my problem is not like them I did download the installer from Myasus app and signed in from a brand-new account it even shows that the app connected to dropbox But the app still shows my account has only 2gb
I have used 1.37 out of 8GB of space in Dropbox, 6GB of which is from referrals. I have been sent a shared Dropbox folder to add to my Dropbox but it takes me to a new plan page with the message " Your account is almost out of storage". I don't know the size of the new file but likely to be far less than 1GB. Why is…
My M2 MacBk Air, running Sequoia 15.7.7 had been running around 700 GB disc usage on its 1 TB HD. Recently is suddenly started giving me "Disc almost full" warnings. It's at 895 GB of 995 available and my "System Data" is a colossal 675 GB! (should be around 50 GB normally). After some hard searching, I found at:…
I have a 2T plan and need to add 1T to it. Can I add another 1T or more to it?
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