Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible. This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone…
I have deleted most of my files on Dropbox and the capacity hasn't decreased - I have left all the shared folders - I don’t know where else to locate any more files - please advise
unable to find my 386gb ish excess data use. properties tell me zero size on disk 3 files 6 folders. data going to be killed off 13th March 2025
I am using the free version of Dropbox on my Lenovo Windows 11 laptop. I have not uploaded any files in over a year. When I added files in January/February 2025, it indicated I had plenty of storage remaining. 25 days ago I began getting messages that I was over the storage limit. None of my devices are synced to Dropbox.…
I keep getting messages that I am out of storage, but when I look at my files, they represent less than half of my limit (if I include the entirety of shared files). I have no backups that I'm aware of (or can access). I've been using the web browser rather than the app, on a Mac OS26.3 (although I have also been using web…
Dropbox Plan Free Device Mac Operating System/Browser (if using the web) macOS Dropbox App Version (if using the app) Question or Issue Like many users I am getting the Team Storage error 2.65 gb of 2.0gb and I can't do anything to correct the error. I am the Admin btw. I have deleting all of the files that I have on line,…
Question or Issue I did't receive my referral bonus even though email and invited devices were new
Hello, Dropbox Team: I recently recommended a colleague to sign up for Dropbox. She's a new user and accepted my referral, downloading the app on her computer. However, my referral status marked as ineligible. Also, her account only has 2GB of storage space without additional bonus 500MB. Could you please help resolve this…
Good morning, I'd like to know why all my referrals ara ineligible Thanks in advance
I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my account using the web portal just to make sure I can find any and everything, and there's nothing remaining in my account (I…
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