Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Question or Issue I did't receive my referral bonus even though email and invited devices were new
Hello, Dropbox Team: I recently recommended a colleague to sign up for Dropbox. She's a new user and accepted my referral, downloading the app on her computer. However, my referral status marked as ineligible. Also, her account only has 2GB of storage space without additional bonus 500MB. Could you please help resolve this…
Good morning, I'd like to know why all my referrals ara ineligible Thanks in advance
I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my account using the web portal just to make sure I can find any and everything, and there's nothing remaining in my account (I…
Where can you find and deselect the backup dropbox is making. I don't want the dropbox making backups. I only use it to share some files. If u go to preferences / back-ups I don't see any backups and yet there is backup space used in the dropbox.
Hello, I’ve sent several referral invites that were accepted, and the recipients registered and downloaded Dropbox using my referral link. However, each time the referral ends up showing as “Ineligible” after they complete the registration and app installation on their device. Could you please clarify why this is happening…
Dropbox plan free Device iPad, iPhone, MacBook Pro Question or Issue The free plan gives me 2gb of storage. Dropbox says I am using almost 8gb, and that almost all of it is in backups. I’m not aware of using any backup features. And I can’t find the backup files. How can I delete all the backup files so I can use my…
My Dropbox is completely empty, I almost never use it. There are no files, no shared folders, trash empty. I have unlinked all devices and reinstalled the app. Please help reset ghost storage / back usage on my account.
Dropbox Plan Basic 2gb I have a brand new Dropbox account with nothing saved in it so completely empty. My employer at work is trying to share with me her work Dropbox account which still has space available. However when I click the link it flashes up that I don't have enough space to access the files. Surly I don't need…
So, I WAS using Dropbox Premium a while ago when I got my new computer, it uploaded files automatically and didn't really do anything else significant. It worked. Eventually, I stopped paying for it since I didn't need it. However, it is NOW saying that my account is FAR over the limit (like 7x I think? It says I have…
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