Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox Plan Standard Device Desktop/iphone Operating System/Browser (if using the web) Windows 11 Question or Issue I was a very early adopter and recommended Dropbox to many others, earning the maximum (I believe) storage space through my efforts. I have a number of not-for-profit files on the system, which are now under…
Dropbox Plan Standard Device MacBook Pro M3 Operating System/Browser (if using the web) OS Tahoe Dropbox App Version (if using the app) 244.4.6580 I've downgraded from Plus to Basic (basically semi-retired and don't need all of the space) and Dropbox is telling me I'm using 708gb of my 2gb space. I expected this to happen…
Question or Issue Dropbox took away all GB I obtained by me promoting others over years to use DB - WHY?
Hi, I deleted a large file to reduce my DB back to the basic subscription size and it persists in stating I am over the limit. The 4 remaining folders are only 427.16 MB. I don't have any shared files and my computer hasn't been linked (DB says) 5 years. I only want to access through the web portal. That said, I did delete…
I have no files in my dropbox yet still keep getting messages saying im over the limit and need to buy more storage. how the ****** do I stop this. I never asked for dropbox. it was forced on us.
Dropbox Plan Plus Device Apple M1 pro Operating System/Browser (if using the web) Sequoia 15.7.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I have set my preferences within dropbox to "Online only" for file location moving forward. Im trying to upload a folder (about 800 gb in size) and it's saying…
Dropbox Plan I pay for 3 TB A large UpdraftPlus backup was uploaded to my Dropbox. The files appeared briefly in Recent, but the actual folder has never been visible in All files. Search does not find the folder either. I deleted the backup from UpdraftPlus, but Dropbox still says I am massively over my storage limit. My…
Device Microsoft Surface 15 Operating System/Browser (if using the web) Windows Issue details: I have been invited to join my attorney's Dropbox to share files. When I try to join it says I am out of storage and need to upgrade. I have now gone in and deleted everything that I can find. There was a shared folder with about…
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm…
Question or Issue Searching for almost an hour and it is WAY too confusing! I am over storage on Dropbox. Rarely use it anymore and there's a lot I want to delete ONLY IN THE DROPBOX CLOUD. I do NOT want to delete any original files on my computer, but I do want to delete the tons of duplicate files Dropbox created. (I…
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