Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox Plan Basic Device Dell Desktop Operating System/Browser (if using the web) Windows 11, Question or Issue I keep getting the message that my Dropbox is full. I deleted almost everything and the message is the same. My backup is empty as well. Thank you for any help.
Hello, I have a technical issue with my storage quota. My account shows 3.37 GB of 4.25 GB used, but my actual files only total ~678 MB.My shared folders are empty (but the system claims they use 845 MB).I have permanently emptied the 'Deleted files'.I have logged out and in multiple times.Could a moderator please help me…
Hello, I recently logged into my account to check some files and suddenly I'm out of storage... I used to have 8GB total space because I created my account long time ago and probably some people did use my referral link back then but suddenly I get storage removed and this is worrying since they will delete my files....…
I have been using Dropbox since years, and I have a limit at 9.25GB (obtained thanks to promotions). Until last week, my dropbox usage was at about 90%. Today I connected via web and I got the message that I am at 213% !! (first at web login, then received a mail few minutes later) I am sure that I did not upload 10GB to…
I have the free Dropbox plan, and my storage is not yet full, but I wondered whether deleted files count against my storage limit. If so, I can permanently delete some large files, but I don't want to bother if it isn't going to impact my storage. I realize they will only be in my deleted files for 30 days, but I did…
Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible. This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone…
I have deleted most of my files on Dropbox and the capacity hasn't decreased - I have left all the shared folders - I don’t know where else to locate any more files - please advise
unable to find my 386gb ish excess data use. properties tell me zero size on disk 3 files 6 folders. data going to be killed off 13th March 2025
I am using the free version of Dropbox on my Lenovo Windows 11 laptop. I have not uploaded any files in over a year. When I added files in January/February 2025, it indicated I had plenty of storage remaining. 25 days ago I began getting messages that I was over the storage limit. None of my devices are synced to Dropbox.…
I keep getting messages that I am out of storage, but when I look at my files, they represent less than half of my limit (if I include the entirety of shared files). I have no backups that I'm aware of (or can access). I've been using the web browser rather than the app, on a Mac OS26.3 (although I have also been using web…
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