Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm…
Question or Issue Searching for almost an hour and it is WAY too confusing! I am over storage on Dropbox. Rarely use it anymore and there's a lot I want to delete ONLY IN THE DROPBOX CLOUD. I do NOT want to delete any original files on my computer, but I do want to delete the tons of duplicate files Dropbox created. (I…
Hi I have the basic plan on my Mac and Ive referred many of my friends and now have 7.75gb of storage, more than enough for me. Ive now run out eventhopugh I only have files of around 2gb. It keeps saying backup is using 5gb however I have no files being backed up. Can someone help me? Lalo
Can you let me know which files you will delete from my Dropbox in 7 days? I'm downloading and saving files to my computer but I will leave them ones that are allowed to be there under the free and basic plan. Thank you, Anna
Trying to get some extra space using referrals. Sent them to my family members, but all of them appear as Ineligible. I know that for one of them there was a fresh install (never had Dropbox on that PC), but still appears as Ineligible. Any ways to solve this?
Dropbox Plan Basic Device Dell Desktop Operating System/Browser (if using the web) Windows 11, Question or Issue I keep getting the message that my Dropbox is full. I deleted almost everything and the message is the same. My backup is empty as well. Thank you for any help.
Hello, I have a technical issue with my storage quota. My account shows 3.37 GB of 4.25 GB used, but my actual files only total ~678 MB.My shared folders are empty (but the system claims they use 845 MB).I have permanently emptied the 'Deleted files'.I have logged out and in multiple times.Could a moderator please help me…
Hello, I recently logged into my account to check some files and suddenly I'm out of storage... I used to have 8GB total space because I created my account long time ago and probably some people did use my referral link back then but suddenly I get storage removed and this is worrying since they will delete my files....…
I have been using Dropbox since years, and I have a limit at 9.25GB (obtained thanks to promotions). Until last week, my dropbox usage was at about 90%. Today I connected via web and I got the message that I am at 213% !! (first at web login, then received a mail few minutes later) I am sure that I did not upload 10GB to…
I have the free Dropbox plan, and my storage is not yet full, but I wondered whether deleted files count against my storage limit. If so, I can permanently delete some large files, but I don't want to bother if it isn't going to impact my storage. I realize they will only be in my deleted files for 30 days, but I did…
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