Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I have been a user on a church's account for years. They pay for dropbox and upload videos into their folder and I go on to their account for purposes of downloading the video for use elsewhere. This has been the case for at least 4 years. Now I can't access their folder anymore because dropbox says that my account is out…
I have no files in my dropbox yet still keep getting messages saying im over the limit and need to buy more storage. how the hell do I stop this. I never asked for dropbox. it was forced on us.
Dropbox Plan Plus Device Apple M1 pro Operating System/Browser (if using the web) Sequoia 15.7.3 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I have set my preferences within dropbox to "Online only" for file location moving forward. Im trying to upload a folder (about 800 gb in size) and it's saying…
Dropbox Plan I pay for 3 TB A large UpdraftPlus backup was uploaded to my Dropbox. The files appeared briefly in Recent, but the actual folder has never been visible in All files. Search does not find the folder either. I deleted the backup from UpdraftPlus, but Dropbox still says I am massively over my storage limit. My…
Device Microsoft Surface 15 Operating System/Browser (if using the web) Windows Issue details: I have been invited to join my attorney's Dropbox to share files. When I try to join it says I am out of storage and need to upgrade. I have now gone in and deleted everything that I can find. There was a shared folder with about…
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm…
Question or Issue Searching for almost an hour and it is WAY too confusing! I am over storage on Dropbox. Rarely use it anymore and there's a lot I want to delete ONLY IN THE DROPBOX CLOUD. I do NOT want to delete any original files on my computer, but I do want to delete the tons of duplicate files Dropbox created. (I…
Hi I have the basic plan on my Mac and Ive referred many of my friends and now have 7.75gb of storage, more than enough for me. Ive now run out eventhopugh I only have files of around 2gb. It keeps saying backup is using 5gb however I have no files being backed up. Can someone help me? Lalo
Can you let me know which files you will delete from my Dropbox in 7 days? I'm downloading and saving files to my computer but I will leave them ones that are allowed to be there under the free and basic plan. Thank you, Anna
Trying to get some extra space using referrals. Sent them to my family members, but all of them appear as Ineligible. I know that for one of them there was a fresh install (never had Dropbox on that PC), but still appears as Ineligible. Any ways to solve this?
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