Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I received a message that my drop box is full. I deleted all my Dropbox files on all of my devices plus the cloud. I still get a message that says my Dropbox is full please upgrade. If I upgrade will the same thing happen in a month?
Hello, My Dropbox account says I am over my storage limit; however, I don't see anything that's taking up the storage space. I previously had this account connected to a website with the Updraft plug-in. This box was used to store the website back-up files. Which, are what I'm looking for. I can see a folder called…
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Standard Dropbox file sync seems to be working fine, and the Dropbox app says everything is up to date, but for some reason I now…
Hi, everyone. Thanks in advance for your help, wisdom, and support. I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I have around 300 GB in my Dropbox folder and have everything set to be online only (or so I assume?) Mac finder is still showing this…
How do I calculate the size of multiple folders at once? I'm trying to find the largest folders on my Dropbox, so I can delete them. I'd like to calculate the file size of all folders on my account. I can calculate the folder sizes one by one following the directions in this forum, but when I select multiple folders, the…
I have perhaps 50 Word and Excel files and some pdfs in my Dropbox. Largest file is and 85,000 word doc that is 400kb. If we assume all 50 files are this size that is 20,000 kb or 0.2GB. Yet I keep getting messages that I have used up my 2GB limit and must upgrade. Has anybody else had this problem and what do I do about…
Hello, I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account. On her iPhone, Dropbox is set-up to upload all her pictures to Dropbox but it keeps filling up the local storage. The iPhone runs IOS 16.2 with Dropbox…
Trying to share several folders with a new user. After adding several folders, the user is out of space. The user only shows to have 2GB of storage, but I have 3.3 GB. Why did they start off with less space than I have?
I wish to view my actual use of storage online vs. offline. If I choose to make available offline, then they should be equal. All past searches as well as Google searches reference old screenshots and nothing relevant to what exists today. Mac, is my PC, cloud is your Dropbox. If cloud says XYZ Gb is being used (12345,000…
Clicking the alert bell indicates I have 2000GB plan but bottom left corner indicates I only have 12.25GB. Why the discrepency? How do I resolve?
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