Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I have a basic ( free ) plan, using 837mb, and am told I must upgrade because I'm using 2.1 g. Not sure how to deal with this.
hi I did a search although couldn't find this questions being asked. Sorry If I missed it! I'm travelling and want to try and make some free space on my Macbook. Is there a way I can find all the files taking up space from Dropbox, so I can set them to make available online only? I have cleared some space already, although…
Unfortunately, today I plan to expand my Dropbox storage a bit. Inviting some friends to join but getting nothing. The system keeps reporting not legal which is probably the reason why lag is due to sharing wifi , which is so boring. I guess we need to find a different way. Hopefully, we'll have more space to store…
Hi Team, I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files. The referral status is ineligible, could you please check this? Thanks
Hello, is any one else having issue with dropbox listing all files to be "ONLINE ONLY" but computer storage is not being cleared. Huge issue on our end as the computer's capacity is 2TB and the files online (dropbox) are 2.12TB. The huge problem is, since the files are not online, my computer is maxed out and it started to…
I received a message that my drop box is full. I deleted all my Dropbox files on all of my devices plus the cloud. I still get a message that says my Dropbox is full please upgrade. If I upgrade will the same thing happen in a month?
Hello, My Dropbox account says I am over my storage limit; however, I don't see anything that's taking up the storage space. I previously had this account connected to a website with the Updraft plug-in. This box was used to store the website back-up files. Which, are what I'm looking for. I can see a folder called…
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Standard Dropbox file sync seems to be working fine, and the Dropbox app says everything is up to date, but for some reason I now…
Hi, everyone. Thanks in advance for your help, wisdom, and support. I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I have around 300 GB in my Dropbox folder and have everything set to be online only (or so I assume?) Mac finder is still showing this…
How do I calculate the size of multiple folders at once? I'm trying to find the largest folders on my Dropbox, so I can delete them. I'd like to calculate the file size of all folders on my account. I can calculate the folder sizes one by one following the directions in this forum, but when I select multiple folders, the…
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