Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I've given referrals to the other members of the family to get some extra storage space on my basic account, and there was a truckload of problems with it. Firstly, when trying to install the desktop app, which is necessary to complete the referral, it would only open MY dropbox, and automatically log them out of their web…
I along with 2 of my friends got a referral from my third friend's account. All of us are being shown as ineligible for referral. Can you please share the reason? Is it because we used the same WIFI? Please help in resolving.
Hi All, I am trying to free up some storage on my desktop by making a folders online. I can go into the app and select a folder as online only and the app says "Success". But, then the file is still on my Desktop and when I reopen the app it appears again in the folders that are the desktop. Anyway to trouble shoot this?…
Dropbox Plan: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue I have 275.3 MB in storage out of 2 GB - and it says my dropbox is full
Hi, I sent a referral invite to my son's email, but the first signup attempt was made on the same computer I used. That caused the referral to be marked as “Ineligible.” My son is new to Dropbox and tried again on a different device, but the referral still shows as ineligible. Is there any way to fix this? Thanks!
Dropbox Plan (Basic) Device (Mac Studio, MacBook Pro) Operating System/Browser (if using the web) (macOS Ventura) Dropbox App Version (if using the app) (231.4.5770) Question or Issue My account was added to a Team Dropbox for a project last year. However, when it came time to remove me from the Team umbrella, I lost all…
Device (Lenovo LOQ15) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version/Browser Version (230.4.8797) Question or Issue I'm trying to copy from Dropbox to a ******-drive and I keep getting this error message.
Please help. I have almost nothing on dropbox I didn't use BACKUP after chating with AI Customer is unable to free up storage space in their Dropbox account. Despite deleting files, clearing cache, and checking recently deleted folders, the account still shows 8.3GB used out of 8.8GB total storage.
I was on the Basic Plan but have not used my Dropbox account in years. I'm keen to use it again, but It says its full but I can't access anything also I may have attached to a now defunct email address... I'd like to access what's there but it may be shared folders. How can I see what's there and possibly access the fiels…
I have deleted all files but one photo on my account. Yet, every day since I still have a notice that my Dropbox is full. And suggesting I upgrade my account. Which I don't need. (MacOS Monterey 12.7.6 user)
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