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Hello, I am a BASIC account holder and I continually get emails notifying me that I have exceeded my 2G limit and need to upgrade. However, when I login to my account there are NO files or folders. I would be happy to delete whatever is causing me to "exceed" my limit but how can I if there is nothing there? I don't use…
I bought a new lenovo legion 5 laptop. when i opened the "Lenovo Now" app, it showed me a picture saying, i got a free offer of 100 GB of drop box, for free for 90 days. when i clicked Confirm, it said drop box, is now going to start installing, and it will show up as a desktop icon. i kept waiting, it never did, so i…
Myself, two other family members share our accounts with each other. My employer has shared a folder with my account. The three accounts and the office folder have 2.75GB used in total. None of these accounts or folder have more than 700MB used, two use around 500MB. DropBox says I am out of storage. The other two family…
In the Dropbox app under Photos, my iPhone says: However, my Dropbox has 1.81 GB free: Also, my iPhone has 481.6 MB free: I've been a Dropbox user for over a decade and am well aware of what it means for my Dropbox to be full. But what does it mean for my "device" storage to be full?
Dropbox Plan Basic, unpaid plan Device All Operating System/Browser (if using the web) All Question or Issue I have downgraded to the free dropbox plan and deleted every file, removed every shared folder, and emptied out every deleted file in my deleted files section, but my dropbox is still showing that I'm using up all…
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue My account is over-quota but there are no files to delete to free up space
Hi All, I am trying to free up some storage on my desktop by making a folders online. I can go into the app and select a folder as online only and the app says "Success". But, then the file is still on my Desktop and when I reopen the app it appears again in the folders that are the desktop. Anyway to trouble shoot this?…
Dropbox Plan: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue I have 275.3 MB in storage out of 2 GB - and it says my dropbox is full
Dropbox Plan (Basic) Device (Mac Studio, MacBook Pro) Operating System/Browser (if using the web) (macOS Ventura) Dropbox App Version (if using the app) (231.4.5770) Question or Issue My account was added to a Team Dropbox for a project last year. However, when it came time to remove me from the Team umbrella, I lost all…
Device (Lenovo LOQ15) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version/Browser Version (230.4.8797) Question or Issue I'm trying to copy from Dropbox to a hard-drive and I keep getting this error message.
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