Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox Plan (Basic) Device (Mac Studio, MacBook Pro) Operating System/Browser (if using the web) (macOS Ventura) Dropbox App Version (if using the app) (231.4.5770) Question or Issue My account was added to a Team Dropbox for a project last year. However, when it came time to remove me from the Team umbrella, I lost all…
Device (Lenovo LOQ15) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version/Browser Version (230.4.8797) Question or Issue I'm trying to copy from Dropbox to a hard-drive and I keep getting this error message.
Please help. I have almost nothing on dropbox I didn't use BACKUP after chating with AI Customer is unable to free up storage space in their Dropbox account. Despite deleting files, clearing cache, and checking recently deleted folders, the account still shows 8.3GB used out of 8.8GB total storage.
I was on the Basic Plan but have not used my Dropbox account in years. I'm keen to use it again, but It says its full but I can't access anything also I may have attached to a now defunct email address... I'd like to access what's there but it may be shared folders. How can I see what's there and possibly access the fiels…
I have deleted all files but one photo on my account. Yet, every day since I still have a notice that my Dropbox is full. And suggesting I upgrade my account. Which I don't need. (MacOS Monterey 12.7.6 user)
I have a basic ( free ) plan, using 837mb, and am told I must upgrade because I'm using 2.1 g. Not sure how to deal with this.
hi I did a search although couldn't find this questions being asked. Sorry If I missed it! I'm travelling and want to try and make some free space on my Macbook. Is there a way I can find all the files taking up space from Dropbox, so I can set them to make available online only? I have cleared some space already, although…
Unfortunately, today I plan to expand my Dropbox storage a bit. Inviting some friends to join but getting nothing. The system keeps reporting not legal which is probably the reason why lag is due to sharing wifi , which is so boring. I guess we need to find a different way. Hopefully, we'll have more space to store…
Hi Team, I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files. The referral status is ineligible, could you please check this? Thanks
Hello, is any one else having issue with dropbox listing all files to be "ONLINE ONLY" but computer storage is not being cleared. Huge issue on our end as the computer's capacity is 2TB and the files online (dropbox) are 2.12TB. The huge problem is, since the files are not online, my computer is maxed out and it started to…
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