Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I bought a new lenovo legion 5 laptop. when i opened the "Lenovo Now" app, it showed me a picture saying, i got a free offer of 100 GB of drop box, for free for 90 days. when i clicked Confirm, it said drop box, is now going to start installing, and it will show up as a desktop icon. i kept waiting, it never did, so i…
Myself, two other family members share our accounts with each other. My employer has shared a folder with my account. The three accounts and the office folder have 2.75GB used in total. None of these accounts or folder have more than 700MB used, two use around 500MB. DropBox says I am out of storage. The other two family…
In the Dropbox app under Photos, my iPhone says: However, my Dropbox has 1.81 GB free: Also, my iPhone has 481.6 MB free: I've been a Dropbox user for over a decade and am well aware of what it means for my Dropbox to be full. But what does it mean for my "device" storage to be full?
Dropbox Plan Basic, unpaid plan Device All Operating System/Browser (if using the web) All Question or Issue I have downgraded to the free dropbox plan and deleted every file, removed every shared folder, and emptied out every deleted file in my deleted files section, but my dropbox is still showing that I'm using up all…
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue My account is over-quota but there are no files to delete to free up space
I've given referrals to the other members of the family to get some extra storage space on my basic account, and there was a truckload of problems with it. Firstly, when trying to install the desktop app, which is necessary to complete the referral, it would only open MY dropbox, and automatically log them out of their web…
I along with 2 of my friends got a referral from my third friend's account. All of us are being shown as ineligible for referral. Can you please share the reason? Is it because we used the same WIFI? Please help in resolving.
Hi All, I am trying to free up some storage on my desktop by making a folders online. I can go into the app and select a folder as online only and the app says "Success". But, then the file is still on my Desktop and when I reopen the app it appears again in the folders that are the desktop. Anyway to trouble shoot this?…
Dropbox Plan: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue I have 275.3 MB in storage out of 2 GB - and it says my dropbox is full
Hi, I sent a referral invite to my son's email, but the first signup attempt was made on the same computer I used. That caused the referral to be marked as “Ineligible.” My son is new to Dropbox and tried again on a different device, but the referral still shows as ineligible. Is there any way to fix this? Thanks!
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