Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox Plan (Professional) Question or Issue My storage is now up to 4TB, but despite seeing online help that I can increase, this option is not available to me. How do I increase to 5 or 6 tb? Wilco
Dropbox Plan Standard Device iPhone 13, Elitebook 845 G10, Microsoft Book Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue Hi, [removed per Community Guidelines] signed in on my referral request, but the bonus space is not promised tro my account? Can…
Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders and files are Online Only. The blue icon next to each confirms this. Yet it continuously fills the hard drive. Dropbox tech support completely…
Hello, I am a BASIC account holder and I continually get emails notifying me that I have exceeded my 2G limit and need to upgrade. However, when I login to my account there are NO files or folders. I would be happy to delete whatever is causing me to "exceed" my limit but how can I if there is nothing there? I don't use…
I bought a new lenovo legion 5 laptop. when i opened the "Lenovo Now" app, it showed me a picture saying, i got a free offer of 100 GB of drop box, for free for 90 days. when i clicked Confirm, it said drop box, is now going to start installing, and it will show up as a desktop icon. i kept waiting, it never did, so i…
Myself, two other family members share our accounts with each other. My employer has shared a folder with my account. The three accounts and the office folder have 2.75GB used in total. None of these accounts or folder have more than 700MB used, two use around 500MB. DropBox says I am out of storage. The other two family…
In the Dropbox app under Photos, my iPhone says: However, my Dropbox has 1.81 GB free: Also, my iPhone has 481.6 MB free: I've been a Dropbox user for over a decade and am well aware of what it means for my Dropbox to be full. But what does it mean for my "device" storage to be full?
Dropbox Plan Basic, unpaid plan Device All Operating System/Browser (if using the web) All Question or Issue I have downgraded to the free dropbox plan and deleted every file, removed every shared folder, and emptied out every deleted file in my deleted files section, but my dropbox is still showing that I'm using up all…
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue My account is over-quota but there are no files to delete to free up space
I've given referrals to the other members of the family to get some extra storage space on my basic account, and there was a truckload of problems with it. Firstly, when trying to install the desktop app, which is necessary to complete the referral, it would only open MY dropbox, and automatically log them out of their web…
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