Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I was invited to join dropbox via a referral link, i signed up using the link and installed the desktop app on a new computer. I logged into the desktop app but still didnt receive my 500 mbs bonus and neither did my referral receive his bonus since i joined using his invitation link...as per instructions on the forums it…
Dropbox not showing space usage correctly I only have one backup of a WP site in Dropbox. It doesn't exceed 1 GB. All images have been deleted. Still I got your notification that there is more than 7 GB of data there. It shouldn't be. Where is the error?
I have recently completed a Widows 10 reset of my PC. Probably because of my own errors I had difficulty getting back into my Dropbox account which is the Basic (Free) version. I ended up having to cancel and renew my Dropbox account once or twice before I sorted matters out. I am now being messaged that I have exceeded my…
Hello, I referred my friend to Dropbox (they didn't have Dropbox) and they installed it from the link I sent them and started using it, but I didn't get the extra storage space I should get for referring a friend saying that it is ineligible. We don't have the same IP address as they are in a different country and we none…
I host a podcast and my co-host uploads his audio tracks to his dropbox account. I was added to that account so I could download his tracks when they were ready but I'm being told inside the app that I'm WAY over on my storage and my account was suspended. I can't access the audio files now but it's not my account. It's…
Hi! I accepted a email inviting me to register on Drobpbox. On the email it said I would receive an extra 500 MB bonus. I have completed the required steps but have not yet received my bonus. (sign in, email check and installed the PC app). I wonder what I did wrong. I am using a Windows 10 pc. Has anyone had the same…
Dropbox Plan (Professional) Question or Issue My storage is now up to 4TB, but despite seeing online help that I can increase, this option is not available to me. How do I increase to 5 or 6 tb? Wilco
Dropbox Plan Standard Device iPhone 13, Elitebook 845 G10, Microsoft Book Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue Hi, [removed per Community Guidelines] signed in on my referral request, but the bonus space is not promised tro my account? Can…
Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders and files are Online Only. The blue icon next to each confirms this. Yet it continuously fills the hard drive. Dropbox tech support completely…
Hello, I am a BASIC account holder and I continually get emails notifying me that I have exceeded my 2G limit and need to upgrade. However, when I login to my account there are NO files or folders. I would be happy to delete whatever is causing me to "exceed" my limit but how can I if there is nothing there? I don't use…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.