Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Dropbox Plan Basic Device Dell Inspiron i7 3000 Operating System/Browser (if using the web) Windows 11 My basic plan says it's full. Only it's not. There's nothing there. Nothing in the folders. It says it's doing backup from an SSD drive only it's not. I stopped it. Nothing is backed up. At least, I cannot find whatever…
I recently joined the Dropbox community by receiving a referral email from a friend. I use the link of the email, made my subscription, verified my email and installed om my new computer. Never than less, I still have only 2 GB space. The email said I would have 500 Megas extras space. What happened? Renato
Hi. I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation lists as "ineligible". What is wrong? She didn't have an account connected to that e-mail address. She had one older Dropbox…
I was invited to join dropbox via a referral link, i signed up using the link and installed the desktop app on a new computer. I logged into the desktop app but still didnt receive my 500 mbs bonus and neither did my referral receive his bonus since i joined using his invitation link...as per instructions on the forums it…
Dropbox not showing space usage correctly I only have one backup of a WP site in Dropbox. It doesn't exceed 1 GB. All images have been deleted. Still I got your notification that there is more than 7 GB of data there. It shouldn't be. Where is the error?
I have recently completed a Widows 10 reset of my PC. Probably because of my own errors I had difficulty getting back into my Dropbox account which is the Basic (Free) version. I ended up having to cancel and renew my Dropbox account once or twice before I sorted matters out. I am now being messaged that I have exceeded my…
Hello, I referred my friend to Dropbox (they didn't have Dropbox) and they installed it from the link I sent them and started using it, but I didn't get the extra storage space I should get for referring a friend saying that it is ineligible. We don't have the same IP address as they are in a different country and we none…
I host a podcast and my co-host uploads his audio tracks to his dropbox account. I was added to that account so I could download his tracks when they were ready but I'm being told inside the app that I'm WAY over on my storage and my account was suspended. I can't access the audio files now but it's not my account. It's…
Hi! I accepted a email inviting me to register on Drobpbox. On the email it said I would receive an extra 500 MB bonus. I have completed the required steps but have not yet received my bonus. (sign in, email check and installed the PC app). I wonder what I did wrong. I am using a Windows 10 pc. Has anyone had the same…
Dropbox Plan (Professional) Question or Issue My storage is now up to 4TB, but despite seeing online help that I can increase, this option is not available to me. How do I increase to 5 or 6 tb? Wilco
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