Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Device (HP Pavilion, One plus Nord) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (450.2.2) Question or Issue I am not able to see any folders or photos in dropbox, although it says that 16 GB space is occupied. same is the case with desktop and mobile app. A sleeping dog…
I have a Basic Dropbox account. My account got full, so I emptied everything from it. But now, I cannot add new files or shared files to my account. Dropbox, instead, sends me prompts to upgrade the account. Backups is at 0. Where else could files be hiding?
Dropbox Plan Basic Device Windows laptops and PC Operating System/Browser (if using the web) Windows 11 I'm on Dropbox basic But because I've recommended a number of people to the service, I have a storage capacity of 8.5 gb. I am currently using 2.5 gb. But I am repeatedly getting error messages saying I've exceeded my…
Hi everyone, I recently downgraded my Dropbox account from a paid plan (where I had 125 GB of storage) to the free Basic plan. Before downgrading, I cleaned up my files and reduced my usage to around 1 GB to stay well under the free plan limit. However, my account still shows that I'm using 125 GB, and Dropbox keeps…
How does the Dropbox referral program work to get the 500 MB bonus? I sent a link to a friend, they created an account using the link, installed the application, and logged in with the same email. However, my account still shows the message: "waiting for installation." Jak działa polecanie w Dropbox, które ma dać mi 500…
Dropbox Plan Business Device Mac Studio Operating System/Browser (if using the web) macOS14.8.1 Dropbox App Version (if using the app) v236.4.5918 Question or Issue I have 500GBs of footage I need to upload to my team's dropbox account. When I try to copy the footage from an external hard drive, my local drive on my Mac…
I have 10% of the total storage space occupied but it shows that I have 53% of the total storage occupied. How can I correct that ?
Hi, I've noticed that the latest referral in my Dropbox account is marked as "Ineligible", but I believe this may be an error. Is there any way to review the referral status and let me know if any additional information is needed from my side? Thanks
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files…
I have a 'personal' Basic account. I am also a 'Team Member' on a business account. My Basic account is way over its capacity...I want to see how I can clean up my storage, but make sure I do not mess up the Business Dropbox
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
