Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Hi everyone, I recently downgraded my Dropbox account from a paid plan (where I had 125 GB of storage) to the free Basic plan. Before downgrading, I cleaned up my files and reduced my usage to around 1 GB to stay well under the free plan limit. However, my account still shows that I'm using 125 GB, and Dropbox keeps…
How does the Dropbox referral program work to get the 500 MB bonus? I sent a link to a friend, they created an account using the link, installed the application, and logged in with the same email. However, my account still shows the message: "waiting for installation." Jak działa polecanie w Dropbox, które ma dać mi 500…
Dropbox Plan Business Device Mac Studio Operating System/Browser (if using the web) macOS14.8.1 Dropbox App Version (if using the app) v236.4.5918 Question or Issue I have 500GBs of footage I need to upload to my team's dropbox account. When I try to copy the footage from an external hard drive, my local drive on my Mac…
I have 10% of the total storage space occupied but it shows that I have 53% of the total storage occupied. How can I correct that ?
Hi, I've noticed that the latest referral in my Dropbox account is marked as "Ineligible", but I believe this may be an error. Is there any way to review the referral status and let me know if any additional information is needed from my side? Thanks
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files…
I have a 'personal' Basic account. I am also a 'Team Member' on a business account. My Basic account is way over its capacity...I want to see how I can clean up my storage, but make sure I do not mess up the Business Dropbox
Dropbox Plan basic Device HP G9 Operating System/Browser (if using the web) Win10 Question or Issue I recently send a referral link to two friends, inviting them to join Dropbox. I know both of them never used (nor registered to) Dropbox, but both of them are now marked as "uneligible". I do believe this is not the case:…
Hi, i have the Dropbox free plan. I have had this account for a long time and was able to get additional free space by inviting people to join Dropbox. a few years back, after a huge change to Dropbox where free accounts were scaled back to 3 devices, i had to remove devices. I now have only 2 devices connected, but my…
Hi I have referred few friends to dropbox, but none of them are eligible. Please help to solve this. Thank you
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