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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Help, I didn't want to sync all my files to dropbox and now I'm over my limit and can't access any files so I can go below this limit. Syncing has been stopped but what happens to my files on my computer if I cancel my dropbox account - will they get deleted ? I've since changed computers and transferred files / folders to…
Hello! I have a client that didn't realize he must've clicked for Dropbox to backup his files, despite having a free account with only 2 GB. Well he got a new computer, and his old drive was cloned to the new computer. Even with Dropbox signed in, the files aren't actually in Dropbox, despite opening programs on the old…
Dear DB team, I referred a friend/colleague, and did not receive a bonus, I will be grateful if you could look into it? I have also raised this as an 'issue' I hope this is ok. Thank you
Hello, i got this email stating i'm over space limit and i must upgrade before a specific date or files MAY be deleted. I guess it's a way to push up to pay for more.. Or not? I searched online but wasn't able to find any annoucement/article mentionning this change of policy (until this day, AFAIK, files are being kept as…
I’m hoping someone from Dropbox Support or the community can help clarify this. Legacy Dropbox account with 5.75 GB of storage. I earned the additional space years ago through referral bonuses for getting others to sign up. Recently, my account appears to be truncated back down to 2 GB, and I’m getting storage-limit…
Question or Issue I have tried to free up space and have deleted almost everything in my files emptied recycle but Dropbox will never show that I have cleared anything in my files always the same thing no space left it just can't be!
Question or Issue I've been a DropBox user for a long time, but I suspect I am using it incorrectly. When I load a file to DropBox, I think it is simultaneously storing the same file on my hard drive. Now the space on my hard drive is mostly used up. How can I tell if the same files are being stored simultaneously on my…
Device (HP Pavilion, One plus Nord) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (450.2.2) Question or Issue I am not able to see any folders or photos in dropbox, although it says that 16 GB space is occupied. same is the case with desktop and mobile app. A sleeping dog…
I have a Basic Dropbox account. My account got full, so I emptied everything from it. But now, I cannot add new files or shared files to my account. Dropbox, instead, sends me prompts to upgrade the account. Backups is at 0. Where else could files be hiding?
Dropbox Plan Basic Device Windows laptops and PC Operating System/Browser (if using the web) Windows 11 I'm on Dropbox basic But because I've recommended a number of people to the service, I have a storage capacity of 8.5 gb. I am currently using 2.5 gb. But I am repeatedly getting error messages saying I've exceeded my…
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