Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I recently had large data (1.4TB much more than the limit for my account) stored in my Dropbox folder. This folder is created and the data were shared by my coauthor. Now, both of us don't see the shared folder because we decided to remove the folder to save storage charge. But I still see the warning sign saying I am…
I'm trying to free up HD space on my MacBook, but the help instructions aren't helpful. In the Dropbox folder, right-clicking on any file or folder does NOT show the 'Make online-only' option. Clicking the Dropbox icon on the taskbar, then my initials in the bottom-left corner, does NOT show 'Manage hard drive space'. Can…
I had enough space, but there were some issues with sync and deleting files, so I rewinded. A couple of days later i find my 12+ Gb are down to original 2gb. It is not an issue of a 12 or 24 month promotion expiring or cancelling products, they were 12 gb from ten years ago and now it does not sync
My Dropbox quota is stuck after accidentally uploading a file over my limit and deleting it immediately. All files are gone, empty box, cache cleared, apps reinstalled, but storage is still marked full. Now what?
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239.4.8301 Question or Issue When I go through to Sync and Storage and then Manage Hard Drive Space I get the screen appear but no matter…
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
I'm trying to work out how to determine the storage consumption of offline files among files that are on-line only. Over time I will hide directories to conserve local storage but also selectively sync files and directories that I want to maintain locally among files and folders that are online only. It's this latter case…
I am getting confusing messages and see different info under my dashboard about my dropbox is full. My pc has 3.03gb used oit of 5.0. Not sure what is Backup folder. Explanations in the community are too vague. Also - I can't find here a way to upload a screenshot of my current storage. Dropbox - you are useless!
I have been receiving emails stating that my Dropbox account is full and I need to address it or my files will be deleted. However, when I login there are no files. There are no shared files. There is nothing saying backup. I am not getting any error messages. It shows the same on my PC & Android phone. They are legit…
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