Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
I have been receiving emails stating that my Dropbox account is full and I need to address it or my files will be deleted. However, when I login there are no files. There are no shared files. There is nothing saying backup. I am not getting any error messages. It shows the same on my PC & Android phone. They are legit…
I keep getting notifications and emails that my dropbox storage is full, but when I access the folder I do not see any files.
This seems to be a common issue, but I haven’t found any effective solutions yet. Whenever I open Dropbox on my Mac, I receive a notification that my Dropbox is almost full and I need to upgrade. The notification states that I’m using 55% of my available space, but I don’t have any backups. This is frustrating and…
I have basic (free) Drop-box. I’m getting a message that I’m out of storage but I can’t find any files/photos to delete. How do I locate files/photos to delete them?
I have a Dropbox Plus account that allows me to have 2TB, I've filled up 1.35TB and should still have 650gb but for some reason the web and my phone app both say my storage is full? Also with my account being Dropbox Plus I should have access to sending help requests and tickets etc. but they are all greyed out? Whats the…
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239.4.8301 Question or Issue When I go through to Sync and Storage and then Manage ****** Drive Space I get the screen appear but no…
I had 20 GB storage in the free plan due to past referrals. Suddenly I see I have only 2GB. Did dropbox changed the rules or is there something wrong with my specific account or plan?
Dropbox Plan Standard Device Desktop/iphone Operating System/Browser (if using the web) Windows 11 Question or Issue I was a very early adopter and recommended Dropbox to many others, earning the maximum (I believe) storage space through my efforts. I have a number of not-for-profit files on the system, which are now under…
Dropbox Plan Standard Device MacBook Pro M3 Operating System/Browser (if using the web) OS Tahoe Dropbox App Version (if using the app) 244.4.6580 I've downgraded from Plus to Basic (basically semi-retired and don't need all of the space) and Dropbox is telling me I'm using 708gb of my 2gb space. I expected this to happen…
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