The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't link my personal and business Dropbox accounts If you're trying to connect two Dropbox accounts - such as a personal and a business account - but keep getting an error, these…
I have always left "Do not disturb" to on and disabled all app notifications in my windows 11 system settings. Today Dropbox posted a big popup in the center of the screen while I was doing something else. It was a notification that my free account was full and offered an option to upgrade or clear up space but no option…
I want to choose specific folders to back up so I'm not using as much storage space. I found this option for my external hard drive, but when I click the "Choose folders" button nothing happens. There are no other tabs or pop ups that happen when I click it. How do I make use of this feature if the button doesn't do…
Dropbox Plan Plus. Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? No Are there any devices connected to your Dropbox account? Cellphone only. Question or Issue I would like to change the email address to a current email address. The one presently on the account is not in use.
I have the basic plan, which I've had since 2010. I haven't logged into the account for several months. I just logged in today and noticed that the only files in my Dropbox are from 2020, and include just 4 folders, and two of them are empty. I have had many folders, documents, pictures, etc. for many years prior to 2020.…
Device Windows 11 & Ubuntu Dropbox App Version (if using the app) 231.4.5770 (Windows and Ubuntu) Question or Issue I am using Dropbox on Windows and Ubuntu. On Ubuntu I am using the DejuaDup backup utility which is syncing to Dropbox. The issue is I am getting endless notifications like the one pictured: I'd like to opt…
Device iPhone 12 Pro Operating System/Browser (if using the web) iOS18.6 Dropbox App Version (if using the app) 438.2 Dropbox Plan N/A Question or Issue The Dropbox app on my iPhone 12 Pro, iOS 18.6, is in Dutch. It is the only app on my iphone that is in any language other than English. I have removed all languages other…
We’ve made some big improvements to the Admin Console, and we want to hear what you think! Note: the Admin Console is available to team admins, not individual accounts. Managing your Dropbox team just got simpler, faster, and more intuitive. Whether you’re an experienced admin or just getting started, these updates are…
I am unable to select "Available offline" as the "Default sync state for new files" within the desktop application Preferences. I do have the ability through the "right click" menu to "Make available offline" or "Make available online-only" This was working in previous versions. I only noticed recently because someone…
My entire account got reset to 2gb and basic offers no support
I've had a free account for years, with extra storage, but I set it up years ago with a work-related email address. I'd like to change the email/login to one of my personal email addresses, and then purchase a Plus account using the old work-related email address. Will that work, even if I don't delete the free account?…
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