The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t link/pair two Dropbox accounts I'm trying to add a second Dropbox account (e.g., personal and business) but receive an error. Quick Guide * Sign into one account via the Dropbox…
My entire account got reset to 2gb and basic offers no support
I've had a free account for years, with extra storage, but I set it up years ago with a work-related email address. I'd like to change the email/login to one of my personal email addresses, and then purchase a Plus account using the old work-related email address. Will that work, even if I don't delete the free account?…
I get a popup, as on the right in the image below, every time I turn on my computer. How do I stop this?
OK. I would like to upgrade my Dropbox account, but I will NOT do it without the assurance that I can change my email address. I tried to do that in my basic account, but it disallowed it. The tech support chat person sent me a link that took me to help that (HAHAHA!!) would not help me unless I have more than a Basic…
I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is…
I'm new and I've seen that when changes are made to a Paper doc that the text of the changes are sent via email in as EXPOSED manner (like a screenshot). Can I prevent that from happening (permission / security / notification setting) for all collaborators of that document?
We’d Like Your Feedback on Using Assistive Technology with Dropbox We try to make sure Dropbox products works smoothly for everyone—regardless of how you navigate the web. If you rely on any assistive technologies (screen readers, voice control, magnifiers, switch devices, etc.), we want to hear from you. We are interested…
Every morning I wake up to a ton of emails about old files I've sent to clients 6 months ago using Dropbox Transfer. I wish there was some way of disabling it because I don't need to know anything about files that old.
Hi there! I want to propose a function to allow users who do not need higher capacity or collaboration functionalities to turn off plan upgrade notifications.
Dropbox recently implemented a feature that allows you to open Windows Explorer in the folder where the file is located when you click on a link to a file in your Dropbox. I have enabled this behavior as automatic, but I want to return to the default behavior and I can't find a way to disable this feature.
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