The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't link my personal and business Dropbox accounts If you're trying to connect two Dropbox accounts - such as a personal and a business account - but keep getting an error, these…
I cannot see ANYWHERE in my Profile or Settings, (or in FAQs), where I can change the card that my annual subscription is being charged to. Where can I do this, can someone tell me please?
Earlier in this week, I was able to log into my institutional and personal accounts. I am using Will 11 on my PC with Firefox. I then changed the setting for the institutional account to online only. Then I moved (I thought) the matching directories for those online files from C: to H: drives. On looking this morning, it…
I need to move Dropbox from my C to my D Drive because my C Drive is running out of space. I looked up the instructions on the Help pages, but they are absolutely worthless. They say that I need to click on my initials or avatar after opening up Dropbox on my computer, but I looked in the lower left corner and there are no…
Good evening, I need to change the email address for receiving invoices. The current email address is [removed] should be replaced with [removed] Please let me know quickly Regards Arcangela [removed] [personal info removed per the Dropbox Community Guidelines]
Your date formatting options are not up to ****** by only offering the numeric date formatting. In Europe and the rest of the world, the alpha-numeric date formatting option is offered in most software platforms. I am hoping that a progressive company like Dropbox can make that improvement to their software and offer the…
I use the Camera Uploads feature on an iPhone SE, and then access the photos to list items on eBay, so I delete the photos after they’re used. I wanted to track how many photos were added and removed if possible, which the Follow feature looks like it should do, except I enabled it on my Camera Uploads folder 2 days ago…
Question or Issue I am trying to change where the dropbox app looks for my files. I had to reset my Win 11 OS and reinstall the DropBox app, so it now points to c:\dropbox, instead of e:\dropbox where my files are actually located. Changing the folder in the desktop app fails because it says there is already stuff in…
I have always left "Do not disturb" to on and disabled all app notifications in my windows 11 system settings. Today Dropbox posted a big popup in the center of the screen while I was doing something else. It was a notification that my free account was full and offered an option to upgrade or clear up space but no option…
I want to choose specific folders to back up so I'm not using as much storage space. I found this option for my external hard drive, but when I click the "Choose folders" button nothing happens. There are no other tabs or pop ups that happen when I click it. How do I make use of this feature if the button doesn't do…
Dropbox Plan Plus. Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? No Are there any devices connected to your Dropbox account? Cellphone only. Question or Issue I would like to change the email address to a current email address. The one presently on the account is not in use.
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