The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t link/pair two Dropbox accounts I'm trying to add a second Dropbox account (e.g., personal and business) but receive an error. Quick Guide * Sign into one account via the Dropbox…
Hi I am wondering if someone can help me turn off a notification that comes onto my screen (sometimes on the bottom of the screen, sometimes right in the middle). It is continuous throughout the day - sometimes every few seconds. I have a Sync Status Notification that says: Sync status. These files are online only. To open…
I plugged in a USB drive and got an annoying prompt about backing it up. I've never used the Dropbox Backup feature and don't want to, especially not for a drive I'm using itself as a backup. I turned off autoplay completely for now in my Windows settings, but I shouldn't have to do that in order not to use Dropbox Backup.…
Under Dropbox "Your activity" on my Mac, when a normally "hidden" file is synchronized (e.g. files in a "dot" folder, like .syncfolder), it appears briefly in the "TODAY" section, then disappears. Is there any way to always show all files synced, including "hidden" files? I can't recall when this started happening,…
Hello! For three years I worked with a small company that used a Dropbox team account. For years I've had a personal one. During the pandemic when all of the work was from home and I had to use my own computer for work, I could sync within my own computer both accounts at the same time - having live sync on both folders at…
cannot find the backup button in "preferences" any suggestions?
I've been using Dropbox for years through one email address. I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address. Now I am only able to access my files and folders if I login to Dropbox on a browser. I want to be able to access the files, as…
As an admin, i need to turn off the "Activity in shared folders (weekly digest)" emails. I know, as a user, my team can do this (Account > Notifications > deselect "Activity in shared folders (weekly digest)") I need to do it as an admin for the whole team/company. Is there any way?
This new version of Dropbox really has me confused! I was used to a simple relationship with it. I knew how to upload something to Dropbox and download it on another device elsewhere. That sort of thing. However, this new version has added this feature where pop-up/dropdown menus seem to be everywhere and appearing all the…
I am having an issue where I received the same notification email 54 times since 4 days ago. I am not sure if this is a bug with Dropbox or something else. Has anyone else experienced this?
I have been getting email messages from Dropbox about my storage space being full. Yes, I know my space is full and can be deleted. The price for plans is too expensive. I have other cloud backup that is much less expensive. Can anybody please stop these annoying emails. It appears there are no online support chats to…
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