The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t link/pair two Dropbox accounts I'm trying to add a second Dropbox account (e.g., personal and business) but receive an error. Quick Guide * Sign into one account via the Dropbox…
After getting a very inadequate response from DropBox, I am seeking help from the community. After my computer restarted after uploading some windows 10 changes, I ended up with a splash screen for DropBox. Clinking on it, I found that I had loaded in another DropBox application which had no files and only the starter file…
Hi! I had a Dropbox account set up with my email address which is a Gmail address. I accidentally opted to log in with that same email through the Google option and now all of my data is gone from the other account. I can't log back in because it basically transferred me to a Google account with that email. Please someone…
Newbie here. My dearest tech gal friend Karen (BFF too genetic) who used to help me through these dilemmas passed during Covid but I do try to carry on as she taught me. Learning and searching and stretching my boundaries. Little over a week ago my 3 year old HP Envy hit be with that dreaded blue screen of death. I fought…
I have been seriously confused by the buttons on the "Preferences" menu and elsewhere. Nothing says whether the button that is a black dot on a white slide means on or what a white button on a black background means. There should be text that says "on" and "off" when the button dot is slid one way or the others.
Have just purchased two new machines and am being driven nutts by Dropbox. I have a business and a personal account. On my prior machines both appeared in File Explorer. With them linked or unlinked, I can only get one to appear. HAve Dropbox seriously removed this feature? If not, how can I get both to appear?
I keep getting updated to the beta when i dont want the beta anymore. it sucks and i turned off early access in my account. can some smart person from dropbox just remove me from the beta forever? its horrible and I never want it again
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.
I have a professional DropBox account and I'm working on a Mac, OS 12.5. I have several files that are sync'd locally that I would like to move off my ****** drive and make online only. When I right-click on the folders, however, I'm not getting the option from the drop-down menu to make the files online only. Any…
I have Dropbox on my Mac OS Sonoma. As soon as it was installed, my Screenshots disappeared from my Mac Desktop and appeared in Dropbox. How can I stop this? I do NOT want my screenshots in Dropbox. They need to be on my Mac desktop. Thanks for any help--as a last resort I will just get rid of Dropbox from my Mac if there…
I wish to change some settings. When I click on either the dropbox icon (either right click or left click, I expect to see some dialog box where I can changes settings. Instead I see Windows explorer showing the cache directory of the applications. How can I get to the dropbox settings dialog box if I cannot access it this…
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