Currently you can't merge them.
This article shows how to work around this: https://help.dropbox.com/accounts-billing/multiple-accounts/merge-two-accounts
Luke
This is a serious problem, and Dropbox has no incentive to fix it, because only people who are already bought into the system have this problem. No one is leaving Dropbox because of the problem, so we may have to make a social media stink for them to do anything about it.
I am going to One Drive, although they also require a personal and business account to be linked to have both on any five devices, their $69.99/yr plan includes all the O365 applications, including word, excel, powerpoint, etc. I can get a business one drive account only for $5/month ($60/year) or for $6/month ($72/yr) with the O365 capability. .
This is the response I sent to a Customer Service Rep when I was asking for a solution for the dropped link between accounts (he directed me to this link):
I'm afraid there is no way to merge accounts.
You need to decide which account to use and then move all data over to it - using Shared folders is probably easiest. Its also not possible to move quotas between accounts I'm afraid.
I have two dropbox accounts, one paid and one free account. Is there a way I can merge all the info from the unpaid account to the paid account? My unpaid account is experiencing sync problems. I can not get changes made on my desktop computer to sync on my undpaid account. I don' really need two accounts so I am hoping that by having only the one paid account and moving everything to it, I will also fix the sync problem.
Hi,
No there isn't a way to merge them, however, what you could do is just create a shared folder between the two accounts. 🙂 That will then sync everything for you and you can delete the old one.
I have 2 dropbox under different emails....that was not my intention. One acct is 11.99/month one is $119/annual. How do I get these 2 accts under one acct and pay one cost. one of the accts is saying i have exceeded my storage space and the other ....nothin is on it.
I need to PLEASE straighten this out....I am not going to upgrade on the exceeded space acct when i have a perfectly good acct that has space.
PLEASE HELP
Hey @sickandtired, sorry to hear about this.
I'm afraid there isn't currently an automatic way to merge two accounts.
An easy way to go about this though, is to share the files you want with the account you prefer.
Once you've shared the files, you can cancel the subscription you don't need and continue using the one you do need.
Keep in mind that if your account says that it's over its limit, it might not be a paid one; you can confirm that by checking the plan tab in your account settings.
I hope this helps, but if you have any questions, let us know.
Hi
I have two accounts and i want to connect or transfer to one account. One is upgraded storage. Is this possible.
My problem is that my first account is from my former workplace e-mail adress and this account has the upgrade. Is this possible to solve?
Kind regards
Hey @Stian76, thanks for reaching out to us.
This basically depends on what you'd like to do.
If one of the accounts is a Dropbox Business one and the other a personal one (Dropbox Basic, Plus, Professional), you can link the two accounts and access them from the same devices.
However, if you'd like to merge them into one, there's no automatic way to do so.
You'd need to share the files of the account you don't want to keep, with the account you want to keep, or download them from one and upload them to the other.
I hope this helps, but if you have any questions, let me know!
@Stian76 wrote:My problem is that my forst account is an email I dont have access to anymore because Ive changes jobs. The 6-digit kode DB send is to this email for login in.
I'd suggest contacting the former workplace and asking if you can get access to the email again, or at least coordinate with them to give you the security code as you're signing in.
That's really the best option because without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
If you're unable to get access to the former email you can try contacting Support. At a minimum they'll help you cancel any future charges (if the account has your billing information).
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hey @Moongqzer, thanks for reaching out to us!
I've moved your post to a thread with info relevant to your query; can you take a look and let me know if you have any questions?
Does anyone know how to fix this? I somehow have two drop box accounts with two different emails. Is there a way to link both up. I don't want to have to pay for extra storage on one when I'm paying for the other.
Hey @sa211536, thanks for posting to our Community!
What kind of accounts do you have? Are they both individual ones?
If so, there's no way to link them together or merge them automatically.
You could, however, share the files of the one with the other and then delete the account you don't want.
I hope this helps!
