I have 2 Dropbox accounts and I want to merge them

@afhergenro wrote:
There really isn’t a way once you graduate the college shuts down your old free college email account.

If you don't have access to the email address or you don't already have an active device signed in to the Dropbox account, there really isn't a way to access the account. You would need access to the email address. Also, if it wasn't a paid account and you haven't accessed it in more than a year, the account would have been deleted due to inactivity.

@shaunobi wrote:
If I DELETE my new account (which is fine) can I then add that email to my old account?

Yes. If you delete the account that's using the email address you want to use, that will free up the email for use on another account. Make sure you're signed in to the correct account before you delete it, as the process is irreversible.

You cant I'm afraid. No such feature exists.

Simplest way is to use shared folders to move the files between the two accounts.

Is it possible to merge them into one account? If so, how do you do that?

No it isnt I'm afraid.

But the work around is to use a Shared Folder to move the data between the two accounts - i.e share a folder from the account you dont want to the one you do. Move the data over and then, if you want, delete the old account.

All comments

lukeyo

Currently you can't merge them.

This article shows how to work around this: https://help.dropbox.com/accounts-billing/multiple-accounts/merge-two-accounts

Luke

schumannster

This is a serious problem, and Dropbox has no incentive to fix it, because only people who are already bought into the system have this problem. No one is leaving Dropbox because of the problem, so we may have to make a social media stink for them to do anything about it.

Toshiespeaks

I am going to One Drive, although they also require a personal and business account to be linked to have both on any five devices, their $69.99/yr plan includes all the O365 applications, including word, excel, powerpoint, etc. I can get a business one drive account only for $5/month ($60/year) or for $6/month ($72/yr) with the O365 capability. .

This is the response I sent to a Customer Service Rep when I was asking for a solution for the dropped link between accounts (he directed me to this link):

I chatted with your business sales yesterday, and they said it had to be one personal and one business to have both accounts on all my devices (not 2 business accounts). I have also noted a new lowered limitation on quantity of devices.

It is a poor business decision for me to pay for two accounts to have the same functionality as I once had, the only difference is that I would have more storage which I do not need, as I currently do not use 1/5 of the 2T I have now.

Additionally, for the exact same functionality, I would also have to pay Dropbox for the personal and the business accounts, $119 annual Plus Plan, and $19/month for the business plan ($228/yr)

This change has had a negative impact on my work flow and you providing information as to how I can move files is somewhat quizzical, as I have been a Dropbox user since 2010 (as stated previously); I am also fully aware as to how to move files and folders between accounts, but now it will be completely cumbersome because of this change and only emphasizes the extra effort this change has created. The other issue is when I bought the pro plan in 2014, that was a business plan (I still have the email). Over the years Dropbox has added additional plans and has now converted this to a personal plan.

Believe me, I liked Dropbox and it is a shame because I have been a loyal Dropbox user since 2010 and purchaser since 2014. It is wrong to take functionality away from users. I am afraid that this change will cause a big loss for your company instead of the money grab that this move seems to be. You should charge for the link if you want us to pay more, but the current solution offered is untenable. It also makes me uncertain what functionality you might take away next.

I am planning on switching to OneDrive before my renewal date because, although they also require a personal and business account to be linked to have both on any five devices, their $69.99/yr plan includes all the O365 applications, including word, excel, powerpoint, etc. I can get a business one drive account only for $5/month ($60/year) or for $6/month ($72/yr) with the O365 capability.

His email to me stated (which was kind and a bit condescending as he knew I have used Dropbox for more the decade) :

Thank you for getting back to me.

I would like to start by informing you that I do appreciate your concern, and I guarantee you that my main goal is to assist, and ensure that you enjoy the Dropbox experience in the best possible way.

In regards to the ability to pair two Dropbox accounts so you can access them via a device, this is currently available only for Dropbox Business teams.

That said, should you wish to combine your accounts, the easiest way is to choose one of the accounts, and share all the files and folders to that account from the other.

If you’d like to share all files and folders from one account to the other, please follow the steps outlined in our Help Center article here:

https://www.dropbox.com/help/account/merge-two-accounts

If you have any questions, please let me know.

Have a great day!

Kind regards,

BTW this is the Link

Screen Shot 2022-04-22 at 8.27.25 AM.png

Kparedes28

I have 2 Dropbox accounts I would like to unify them is there an option or how can I contact customer service

I'm afraid there is no way to merge accounts.

You need to decide which account to use and then move all data over to it - using Shared folders is probably easiest. Its also not possible to move quotas between accounts I'm afraid.

ddoby1009

I have two dropbox accounts, one paid and one free account. Is there a way I can merge all the info from the unpaid account to the paid account? My unpaid account is experiencing sync problems. I can not get changes made on my desktop computer to sync on my undpaid account. I don' really need two accounts so I am hoping that by having only the one paid account and moving everything to it, I will also fix the sync problem.

Hi,

No there isn't a way to merge them, however, what you could do is just create a shared folder between the two accounts. 🙂 That will then sync everything for you and you can delete the old one.

nbkuz92

I have two personal accounts. Account A has much more storage than Account B, however, Account B is linked to my preferred email address. Account A is linked to an email address that is provided by my ISP which I am soon going to deactivate. How can I move my files from Account B to Acount A AND switch email addreses from Account A to Account B and B to A?

@nbkuz92 wrote:
How can I move my files from Account B to Acount A AND switch email addreses from Account A to Account B and B to A?

Create a shared folder between the two accounts. Move the files from B into the folder, then go to A and move the files out of the shared folder to another location in A's account. This will remove the files from B. Once you have all of the files in B moved to A, you can delete account B which will free up that email address so you can use it on account A.

rashid1

Great.

Judette

Does anyone know how to consolidate accounts

Megan

Hi @Judette, let's jump right into this!

Are you referring to two individual accounts? What is the subscription to both of these accounts?

Provided you're referring to two Basic, Plus, Professional accounts, then currently, there’s no way to automatically combine them.

The easiest way to combine content is to move all files and folders from the older account to the main one you want to use. You can follow Rich's steps here.

If you're not talking about individual accounts, let me know and we'll take it from there.

I hope this helps!

Hi,

i have two different team accounts that i want to unite.
what is the best and fastest way to do it?
if i will use a share folder on dropbox1 and then move the data to different location on dropbox2, and then delete dropbox1, does the data is still on the cloud of dropbox2 and wont be lost right?

thanks

@amitdonio wrote:
if i will use a share folder on dropbox1 and then move the data to different location on dropbox2, and then delete dropbox1, does the data is still on the cloud of dropbox2 and wont be lost right?

Correct. As long as you move the files into the shared folder on Dropbox1, Dropbox2 will still have access to them if you delete Dropbox1. I would still recommend that you move the files out of the shared folder on Dropbox2 when they're finished syncing, just to be safe.

dropbox didn't let me move the share folder to other location.
is it connected to the fact that both dropbox accounts are team account? (business)

@amitdonio wrote:
dropbox didn't let me move the share folder to other location.

Don't move the actual shared folder. Once you have the shared folder in place between the accounts and you've moved your files from Dropbox1 into it, move the content of the shared folder (not the folder itself) to another folder in Dropbox2. That will remove the files from the shared folder, and ultimately, from Dropbox1.

still doesn't work.
is it connected to the face that dropbox1 is locked?
or because it between two business account?

Jay

Can you give us more information on why it isn't working? What error are you getting exactly, and at what stage?

Any other info or screenshots would be helpful!

Nancy

Sorry for jumping in, @amitdonio.

It still looks like you're trying to move the whole shared folder, which seems to be the issue.

Can you try to move only the files located within it, or instead of moving them, just copy them to another location on your Dropbox account?

afhergenro

I started this in college like 10 years ago & it used my old email address the college gave me because one of my college professors had the whole start it. I can’t remember the sign in & it’s been long enough that I do t have access to the old college email. I started another dropbox account but how to I merge the 2 so when I update a document it updates across all my devices & so I am back to 1 dropbox

Walter

Hey there @afhergenro - thanks for using Dropbox and welcome to the Community.

Can you please clarify if you have access to the mentioned account on any of your devices or web browsers?

Is there really no way to regain access to the email address that was associated with the account in question?

As for merging two individual accounts, you can take a look here.

In any case, please keep me posted on your findings and we'll take it from there.

afhergenro

There really isn’t a way once you graduate the college shuts down your old free college email account.

@afhergenro wrote:
There really isn’t a way once you graduate the college shuts down your old free college email account.

shaunobi

Hi all! I have two account - one with an old email account and one with a new email account. My old email account has half a terabyte of files in it. My new email has a couple files shared with me by folks.

I don't have access to my old email account anymore (but I AM logged in to Dropbox everywhere with that.)

I went to add my new email to my old account, but Dropbox says I can't because that email is in use.

If I DELETE my new account (which is fine) can I then add that email to my old account?

Thanks!

@shaunobi wrote:
If I DELETE my new account (which is fine) can I then add that email to my old account?

shaunobi

Got it. Thank you!!

Gerij

I'm confused. You aren't merging two accounts, you deleted one.

Is there a way to merge two accounts?