Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hello I would like to know if it's possible to configure a dropbox account to store files only in Europe. I found this GDPR - server location | The Dropbox Community but it's an old post and I haven't found any official document from dropbox with a formal answer to this. Thank you
I chose Dropbox years ago partly because their marketing and terms at the time strongly implied that paid accounts would keep files indefinitely as long as the subscription was active. Recently, however, they began deleting inactive accounts’ files—even paid ones—after a certain period of inactivity, with a policy that…
I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never prompted to setup a backup code, which support told me should have been emailed to me. And while I know I set up a backup…
i don't have access to my old email and the system has a dual authentication code can i log in w out access to the code or can i turn it off w out being logged in?
I had to install dropbox on my new computer and when I went to activate I just chose use Google for login as I remembered doing that before.. But that was with my old email and now it has made a new account with my current email and I don't know how to delete it so I can change the email in my real account to my current…
i was sent photos via a dropbox link to my current email address, and as i went to open the email i unintentionally logged out of my dropbox account that was linked with my old college email. the email is no longer active, even if i had the password the email does not exists but i just never logged out of it or synced the…
Hey there, we found out that some seller site in Turkey just got blocked from dropbox domain. When we get contact with them they say that dropbox need to whitelist some words and they gave us their ip addresses. Is this a valid solution for that issue?
Device Acer Swift X Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Dropbox Plan Basic I intend to change my email address soon, but couldn't find how to do it, so I created a new Dropbox for the new email [...]. Intending…
Until today, I had a long-standing Dropbox account which was free. Setting up a new phone (Google Pixel), I naturally downloaded the Dropbox mobile app to this new phone and logged-in with my existing account details (the phone number is the same as my old one was). However, now I am seemingly proceeding on a 'Try Free For…
Long story short: I’m hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and I’ve been locked out for quite some time. When I try to log in, I’m asked for a 6-digit code from an authentication app. I clicked the “I still need help” link, which then prompted me for an 8-digit…
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