Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
I have a Gmail connected to an account set up by a previous employer. How can I disconnect from that account? I see nowhere to do that.
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Have mobile but now logged out. Question or Issue: 25992594 I changed my Gmail account password and was then inadvertently logged out of my Dropbox…
Dropbox Plan (using the plus plan Are you a Team Member or Admin? admin Do you have access to the email linked to the account? (Yes Are there any devices connected to your Dropbox account? (Phone, laptop) Question or Issue I made a dumb error. I decided to try a 2 step authentication app and use it for better security. I…
Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in? When I contact support they tell…
Question or Issue First, I wouldn't give you a dime for user friendliness in the forum. My main issue is that I can not get to the login page using Firefox. Is this a known issue, something temporary or just not supported?
Dropbox Plan Plus Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue 1) Can you see whether a linked device has viewed a file? 2) Does file activity show whether a file has been downloaded? Context:…
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
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I had drop box set up on my laptop months ago, the subscription lapsed and I decided not to renew because I just couldn't wrap my head around how it worked and to go with Google One. But that is not available in my country so I am back to Drop Box. I signed up to a plan, but used a different google sign in to the previous…
How can I delete a member on my Dropbox Team Account?
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