Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi, I would like to make my Dropbox account more secure, so I tried to set up the 2-factor authentification. However, I have no cell phone, so I can't set it up. There is no option for a desktop-based authentificator (like KeepPassXC), nor for Dropbox to call me on a landline phone. What do you suggest I do to make my…
Hi, I’m wondering whether my inaccessible account is still active. I looked around but because I’m feeling anxious I couldn’t find a definite answer, and I’d really like some reassurance. Years ago, my old email was compromised during a time when I was unwell. It was part of a data breach, and in a panic I permanently…
Hi there! I created a Dropbox account years ago with my college email and have never had an issue getting into my account. Dropbox is now asking me to enter a 6 digit code that is being sent to that college email - I’m assuming because I got a new phone a few months ago. I no longer have access to that email so cannot get…
Hello I would like to know if it's possible to configure a dropbox account to store files only in Europe. I found this GDPR - server location | The Dropbox Community but it's an old post and I haven't found any official document from dropbox with a formal answer to this. Thank you
I chose Dropbox years ago partly because their marketing and terms at the time strongly implied that paid accounts would keep files indefinitely as long as the subscription was active. Recently, however, they began deleting inactive accounts’ files—even paid ones—after a certain period of inactivity, with a policy that…
I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never prompted to setup a backup code, which support told me should have been emailed to me. And while I know I set up a backup…
i don't have access to my old email and the system has a dual authentication code can i log in w out access to the code or can i turn it off w out being logged in?
I had to install dropbox on my new computer and when I went to activate I just chose use Google for login as I remembered doing that before.. But that was with my old email and now it has made a new account with my current email and I don't know how to delete it so I can change the email in my real account to my current…
i was sent photos via a dropbox link to my current email address, and as i went to open the email i unintentionally logged out of my dropbox account that was linked with my old college email. the email is no longer active, even if i had the password the email does not exists but i just never logged out of it or synced the…
Hey there, we found out that some seller site in Turkey just got blocked from dropbox domain. When we get contact with them they say that dropbox need to whitelist some words and they gave us their ip addresses. Is this a valid solution for that issue?
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