Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Dropbox Plan Business Are you a Team Member or Admin? Admin (but just a business owner...not very tech savvy) Do you have access to the email linked to the account? yes Are there any devices connected to your Dropbox account? All employee laptops are connected to the account and they all have the relevant shared folder…
I need to delete a member in a group. How do I do ths?
Question or Issue I received a new phone and can't get into DB because it says I have to unlink some devices. I can't find where my devices are set up and I have been using DB on my old phone. I did uninstall the DB on my old phone. As far as I know I only have DB on my computer (I have another older computer) and phone.…
my dropbox has ben hack, all files is gone. in my PC the file is chage offline files into cloud file automaticly. ini dropbox web its dissapear all, but the uses of storage idicated there is my files. how can i back or recover my files? we can see, that there is space used to save my files but i can't access.
Ive been using Dropbox to run my subscription business for 7+ years. Yesterday, I inadvertently clicked on a link thinking it was a shared folder with a client. I have now joined their team, and my acvpunt has merged with theirs. They have ALL my business/tax information and client files. Ive tried to contact them to no…
Hello everyone, I'm integrating Dropbox (as the Service Provider) with our internal IdP using SAML SSO and would like to confirm a few things: * Does Dropbox support using a self-signed certificate on the IdP side for signing SAML Assertions or for the certificate uploaded in metadata? * If self-signed certificates are…
Subject: Urgent Account Recovery Request – Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now…
Hi, I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset, or sign-in code.. something of the sort. The point is, whatever it sends to the email, it is deleted and I cannot retrieve…
Question or Issue I have a new Dell All-in-One PC to replace my prior that is no longer supported by Microsoft. It comes with basic Dropbox. My prior PC had Dropbox with more capacity than my new one. New capacity limits prevent me from transferring my old Dropbox storage to my new machine. I thought I might be able to…
I have the correct email and password but the email is no longer active so i can not get the code required to log in and I do not remember all the details on the form required to regain acess. I have contacted support but have not heard back and this is critically affecting my deliverables today.
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