Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
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I had drop box set up on my laptop months ago, the subscription lapsed and I decided not to renew because I just couldn't wrap my head around how it worked and to go with Google One. But that is not available in my country so I am back to Drop Box. I signed up to a plan, but used a different google sign in to the previous…
How can I delete a member on my Dropbox Team Account?
Application Affected Apps that use Dropbox like Solid Explorer, Wardencam Device Multiple different Android versions/devices Operating System/Browser (if using the web) Multiple different Android versions Logging into Dropbox through another program (e.g., Solid Explorer, Warden cam, etc.) does not work. Dropbox itself is…
I was actually just trying to update my account and pay via my department’s card, and that process has apparently resulted in my account being flagged as “too young” to hold an account. I am 40 years old. I am now being told that everything I have saved will be deleted within 48 hours. At the same time, resolving this…
Hello! I’m hoping someone here can help me understand how Dropbox handles abuse reports. I recently found two Dropbox folders containing non-consensual deepfake p*rn of real people. I reported both folders using the standard report form, but later got an automated reply saying no violation of Dropbox’s Terms of Service was…
Recently, I need to use my university email to creat an account, but the system shows it is not allowed. So how can I solve this problem to get an account based on my Asu.edu Email?
Hi I want to set a folder to be online-only files for one of team group, but offline files for another group when they install Dropbox desktop app on their Windows computers. is this possible in DropBox business? Thanks Charles
Hi! I was not able to log into my Dropbox account on my mobile browser. I am positive I typed it in correctly. I was able to change it on my PC browser but it is still saying my new password is incorrect. What should I do? Is Dropbox experiencing any issues?
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