Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
for some reasons i havestopped using dropbox for a year now i need to regain access on my account but i can not access authenticator app generating 2fa codes for the account now is it possible to verificate from email instead of the 2fa code as i no longer have access to it and the account is important to me
The user is distributing a file containing viruses. I wrote in support, but they ignored the information. file: [removed per the Community's Guidelines] The file is distributed with the game on Itch. It downloads as soon as the game starts. Stop virus infections.
I stopped using Dropbox about a year ago, and when I recently tried to log back in, it asked for a 2FA code from an authenticator app that I had already deleted. Is there any way for me to recover access to my old account?
I have a Gmail connected to an account set up by a previous employer. How can I disconnect from that account? I see nowhere to do that.
When one of my phones sends a verification code to my email address, it is never received at that email address. Is Dropbox malfunctioning?
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Have mobile but now logged out. Question or Issue: 25992594 I changed my Gmail account password and was then inadvertently logged out of my Dropbox…
Dropbox Plan (using the plus plan Are you a Team Member or Admin? admin Do you have access to the email linked to the account? (Yes Are there any devices connected to your Dropbox account? (Phone, laptop) Question or Issue I made a dumb error. I decided to try a 2 step authentication app and use it for better security. I…
Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in? When I contact support they tell…
Question or Issue First, I wouldn't give you a dime for user friendliness in the forum. My main issue is that I can not get to the login page using Firefox. Is this a known issue, something temporary or just not supported?
Dropbox Plan Plus Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue 1) Can you see whether a linked device has viewed a file? 2) Does file activity show whether a file has been downloaded? Context:…
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