Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in? When I contact support they tell…
Question or Issue First, I wouldn't give you a dime for user friendliness in the forum. My main issue is that I can not get to the login page using Firefox. Is this a known issue, something temporary or just not supported?
Dropbox Plan Plus Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue 1) Can you see whether a linked device has viewed a file? 2) Does file activity show whether a file has been downloaded? Context:…
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
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I had drop box set up on my laptop months ago, the subscription lapsed and I decided not to renew because I just couldn't wrap my head around how it worked and to go with Google One. But that is not available in my country so I am back to Drop Box. I signed up to a plan, but used a different google sign in to the previous…
How can I delete a member on my Dropbox Team Account?
Application Affected Apps that use Dropbox like Solid Explorer, Wardencam Device Multiple different Android versions/devices Operating System/Browser (if using the web) Multiple different Android versions Logging into Dropbox through another program (e.g., Solid Explorer, Warden cam, etc.) does not work. Dropbox itself is…
I was actually just trying to update my account and pay via my department’s card, and that process has apparently resulted in my account being flagged as “too young” to hold an account. I am 40 years old. I am now being told that everything I have saved will be deleted within 48 hours. At the same time, resolving this…
Hello! I’m hoping someone here can help me understand how Dropbox handles abuse reports. I recently found two Dropbox folders containing non-consensual deepfake p*rn of real people. I reported both folders using the standard report form, but later got an automated reply saying no violation of Dropbox’s Terms of Service was…
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