Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
Since there's this intigriti really stupid bug bounty platform—well, how should I put it—it's ignoring this, so I'll write about it here so the developers will fix this bug as soon as possible.Well, it'll also show how the platform handles things like this—as far as I remember, the mere existence of such a bug in itself…
Hi everyone, I need help urgently. My Dropbox account was disabled out of nowhere and all of my work files are stored in it. This is affecting my ability to work, so I'm trying every channel I can to get this resolved. Here is exactly what happened, in order: I used this account actively every single day. Then suddenly I…
I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Have mobile but now logged out. Question or Issue: Ticket #26411114 Hello, I changed my Gmail account password and was then inadvertently logged out of…
I reopened my Dropbox account and I don't have the option to upgrade my business account, I just have a basic account now. I need to recover the files we had there and I'd like to know what I can do about it.
OK, lots of ****** happening. I received shared file request from a coworker at our small business. Yes, it is 100% our employee. He had set up his own trial account. I have a paid personal account with 4tb. Instead of just giving me access to the folder in question, I got a prompt to connect my account. I did not pay close…
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
i see that my DB account is not active and I cannot get onto the account. Can I somehow retrieve any documents I had stored there or restart my account?
I no longer have my old email account and therefore cannot access my dropbox with this log in email as security code sent to inaccessible email account.
I have had Dropbox for many years and the primary account used is no longer found? Tried everything to recover and link any accounts nothing is working. I do have a valid link created in APRIL to show support if someone can help. Since I have years of stored files I would really like to have my primary restored…no idea…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
