Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Dropbox Plan Free Device iMac Operating System/Browser (if using the web) Mac Tahoe 26.3 Dropbox App Version (if using the app) Greetings, As you may have seen elsewhere, I have been having problems with an account that was over the allowable memory limit. That account was 10+ year old personal account. I had added our…
I no longer have access to the email address associated with my Dropbox account, and I don't remember my password, but I am connected in the devices listed below. Is there a way for me to change the password or the email address? Device Lenovo Yoga Operating System/Browser (if using the web) Windows 10 Home / Chrome…
Application Affected Dropbox Samsung Note 10.1 Operating System/Browser (if using the web) Andriod Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue "Error completing Goodle authentication. Please try again, or if the issue persists, sign in using your email and…
Device Surface Laptop Operating System/Browser (if using the web) Windows 11 Syncing Status "Up to date" Question or Issue I had two dropbox accounts, one for regular use which is used multiple times daily, one as a kind of addition for a special project. The latter was under a different email address on the Gmail…
Hello! I'm logging in using a different email because the one originally connected to Dropbox is "suspended" or "marked inactive". So I'm a freelancer, working with multiple clients. We share files via Dropbox. Now, I ended my contract with this client in January, and somehow she ended up suspending my entire account…
Dropbox Plan Unsure Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Question or Issue AT A CROSSROADS with Logging Into My Account. I have been a Dropbox accountholder for over a decade. I have never had an issue logging into my account up until now. I originally established…
When you end a contract with Dropbox, why is some data still accessible after 2 years? It should have been deleted according to Dropbox statement.
Dropbox Plan Basic Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Yes Question or Issue For the first time since I bought my first PC in 1985 or so, I'm having to leave my computer with a tech support company, briefly,…
I have my Dropbox on my two devices. I realized that both devices are signed in under two emails. I was in contact with Dropbox and understood it was fixed but gather this is not the case. I iPad is under Shaw.ca but I have not had access to this account for 2 years. The only valid email address I have is [Removed as per…
Dropbox Plan Basic Are you a Team Member or Admin? N/a Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am unable to log in to my account, as it is asking for a 2 step verification code (which it never used to). It states that it…
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