Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I am unable to sign into my personal dropbox account that I had on my work computer. I no longer work there so I cannot access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the Dropbox Plus subscription on the account and delete the account. How can I do this without having access…
Hello Dropbox Community! This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 Days ago, I was using the trial plan for business plan, and I decided to cancel the free trial plan and switch to the "plus" plan, but…
I am trapped into using dropbox as i got a message from a penn county government agency. tried to open it, but it asked for my microsoft login id,..which i do use, and recently tested....but it cannot find it. and the other buttons dont work!!!! why isnt microsoft opening...why do i even need it? why isnt this simpler? why…
My dropbox login was reseted after i switched phone. While attempting to login, a verification code was sent to my email. I have tried adding no-reply@dropbox.com, multiple attempt over few days. Refresh spam multiple times, not a single verification email receive for my hotmail acct. I even got an ad mail from Dropbox…
I can log in to my account fine, but when I go to change password it says "Invalid current password" in red It's definitely correct, I have just logged in with the same password, and I've tried multiple times. Why is this basic functionality not working?
Hi, How do I contact dropbox about getting access to my deceased fathers many family photos? Is is really the case that there is no way to contact dropbox without paying a subscription? What descpicable business model is this? I have to pay a subscription to get access to email support so I can make an inquiry about my…
I just used my dropbox account 3 days ago and today it's showing that my account is inactive? What should i do
When I first created my Dropbox account long ago I used my hotmail address. When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been using DropBox for 10 months and I have the Basic plan or the free one . My point is that I don't want to lose my files because…
My daughter, Alexandra, died at the start of COVID in 2020. I just saw a bill from DropBox, and since I have a free account, realized she must have used my credit card to buy more space. Since I am a free user, I have no way to track this down by email or with a human, and let's face it, their chat box is useless. Her…
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