Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
I just used my dropbox account 3 days ago and today it's showing that my account is inactive? What should i do
When I first created my Dropbox account long ago I used my hotmail address. When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been using DropBox for 10 months and I have the Basic plan or the free one . My point is that I don't want to lose my files because…
My daughter, Alexandra, died at the start of COVID in 2020. I just saw a bill from DropBox, and since I have a free account, realized she must have used my credit card to buy more space. Since I am a free user, I have no way to track this down by email or with a human, and let's face it, their chat box is useless. Her…
So recently I've been trying to login into Dropbox on my laptop because onedrive is being a pain and won't work but everytime I put my password when logging in to get into my account it always gets stuck loading and I've let my laptop sleep for a day and it's still loading. I've tried restarting, restarting the…
Can you please add a legacy planning feature which provides capacity to predetermine how folder content is handled upon proof of death or incapacity being received?
Hello, i oppend a ticket and i got the information, that the answer is in the support area. But in the support area, i cant find the ticket ore even a ticket area or message area: Where is the ticket area?
I can login successfully, but needs me to check 6-digit code in email. Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to check 6-digit code in email. (same computer) My email account was disabled (long time no use and I forgot the password), I can't login to…
Hi! We have a business account. We would like to change the billing email address. Is there any possibility, please? Thank you in advance!
Hi there. I´m new here and I hope you can give me some help. In one or another way I have done something to get into Dropbox Teams. But I don´t want access to Teams, I just want my Dropbox to look like it did before. How do I get you of Teams? Mannen
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