Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi! We have a business account. We would like to change the billing email address. Is there any possibility, please? Thank you in advance!
Hi there. I´m new here and I hope you can give me some help. In one or another way I have done something to get into Dropbox Teams. But I don´t want access to Teams, I just want my Dropbox to look like it did before. How do I get you of Teams? Mannen
Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my original plan to be restored which is 2tb per year only. Please help thank you!
I want to link my Apple id to my Dropbox account created by Apple id but found no way to do it. I have deleted my existing Dropbox account created by Apple id, but how can I link this Apple id to my existing Dropbox account?
Hello, I tried to log into my account and it does not recognize my email ID and asks me to create a new account. Has my account been deleted? How do I find out? All my files are on there, so I am very worried. Please help.
I've had a couple of issues lately with getting the verification codes while trying to help another user with their account! We tried several times & nothing, even checking spam/junk folder & nothing that evening nor the next morning. Is there a way to disable the two step verification temporarily while working on an issue…
Hi. I really want login. But I can't. I've tried many things. When I try to login through Dropbox web page via PC and mobile: The page for Second step verification is not uploaded. I waited over 10 minutes.(It's definitely not an internet problem) When I try to login through Dropbox via mobile app: Second step…
Hello We have the Basic Plan, the owner has left and I need to remove them and reassign ownership. Any advice welcomed!
Hi. I need your assistance please. I am trying to move some files from an admin's personal account to our Team folder so that all the users in the organisation have access to these files. The folders are owned by a user who has been 'Disconnected'. The user has not been 'Deleted', so I don't seem to have access to the…
I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to resolve this matter promptly is greatly appreciated. Is there by chance a way to avoid the the six-digit verification code…
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