Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
HELP!!!! I set up a Dropbox account in 2012 with my school email address (not a school group account). I can log in, but I cannot see my files because I cannot verify the account address. When I try to change my email address, I receive an error message. I just want to see my pictures from Italy!!!!
Hi, My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reasons. I had this account for years and had occasionally subscription plans that I can prove this is my account. Any idea this can…
As a photographer is use Dropbox to transmit, store and handle my files. lately when running a search for the word "FIRE", the search function returned multiple pictures from my archive with flames in them. Question 1: has my Photography Archive been subject to Ai image analysis? (which it obviously has been...) - what…
Hi, is it possible to create a password so I can lock my DropBox App on my iPhone? my android let me lock DropBox using Eset Security but it does not work on Iphone. i would appreciate any advice. TIA Tinatoby
I am unable to sign into my personal dropbox account that I had on my work computer. I no longer work there so I cannot access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the Dropbox Plus subscription on the account and delete the account. How can I do this without having access…
Hello Dropbox Community! This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 Days ago, I was using the trial plan for business plan, and I decided to cancel the free trial plan and switch to the "plus" plan, but…
I am trapped into using dropbox as i got a message from a penn county government agency. tried to open it, but it asked for my microsoft login id,..which i do use, and recently tested....but it cannot find it. and the other buttons dont work!!!! why isnt microsoft opening...why do i even need it? why isnt this simpler? why…
My dropbox login was reseted after i switched phone. While attempting to login, a verification code was sent to my email. I have tried adding no-reply@dropbox.com, multiple attempt over few days. Refresh spam multiple times, not a single verification email receive for my hotmail acct. I even got an ad mail from Dropbox…
I can log in to my account fine, but when I go to change password it says "Invalid current password" in red It's definitely correct, I have just logged in with the same password, and I've tried multiple times. Why is this basic functionality not working?
Hi, How do I contact dropbox about getting access to my deceased fathers many family photos? Is is really the case that there is no way to contact dropbox without paying a subscription? What descpicable business model is this? I have to pay a subscription to get access to email support so I can make an inquiry about my…
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