Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
Hi I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password. PB641 YTD908000018002000A4 74:ee:2a:d8:4b:19
Hi I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted permanently. We have been using the free basic version for years and never had this mentioned before. I clicked the locked state link…
Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always use the same email. please bring back my account and files!!
I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB. All the files are still in the Dropbox folder on at least one of the computers linked to the account; it just appears that the…
I am trying to install the app on my laptop, which is updated with Ventura version, All goes well until I need to verify my account with the 6 numbers code, it says an unexpected error happened and it marks the code incorrect even though is correct, I have tried several times and now It is not sending me more verification…
Can anyone help me? I have had an existing dropbox account for years. I freelance for an external company who invited me to join their dropbox business account and somehow i have integrated my business dropbox account onto theirs. Obviously not a great situation to be in and I don't know how to undo it - it doesn't appear…
Dear Dropbox Support Team, I hope this message finds you well. I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice the email confirmation sent during this process, and my account has been marked as inactive. Could you please assist me in…
Non ho più accesso alla mail cui era abbinato piano. Come posso risolvere problema?
Hi We receive an email from someone who wants to share some files with us thru dropbox docsend - now he is someone who communicated with us before. However the dropbox link he sent - which was in tiny url format "https://shorturl.at/" seems to be directing to a domain: drlve.rnweb.co and requiring us to enter our Microsoft…
Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address, which I can no longer access. You can bypass this with the code by clicking "Having trouble receiving a code?", but…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
