Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hi All, We have only just recently had a new folder automatically being created insome of our dropbox folders called "BROMIUM" which is supposedly for security purposes withnuntrusted files. We have a Sophos system on our computers for protection - Can anyone tell me how to stop these BROMIUM folders being created…
I received an email that was suspicious and actually appeared to be from Dropbox (no-reply@dropbox.com). Subject: XXXX shared "XXXX settlement docs (PA case) with you.pdf" with you. I even got a Dropbox notification on my phone that someone was trying to share a file with me. I did not click on the attachment and called…
I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email messages from the current account associated with that account. I have communicated with the email provider, and I have my…
I have an Android phone with a Google account. If I install the Dropbox app, the login screen prompts me to use Google Sign-In to log in to my Dropbox account. If I accept, I get automatically logged in without needing my username and password. If I activate 2FA beforehand from my PC and then use Google Sign-In, then I get…
Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it . I tried login with google account and all files got disappeared though email id is same.. Really, don’t know what to do. I…
I have a dropbox essentials plan. My company has a dropbox business plan and wants to add my account to it. Is this possible? If yes, what will change?
I lost my mobile phone with [removed per Community Guidelines] gmail account so I recover but not recovery email please solve my problem thank you so much
Hello there, The person that created our Dropbox is no longer interested in being the "Owner" and will not help on passing the torch. I am a user and on the Board for the Not-For-Profit that utilizes the account. I need to remove him and make the society the owner. Help please!!
Guys, I really need help. Dropbox is the worst app ever. I’ve been trying for a month to reach someone in Dropbox technical support to help me with my business account. I can’t log in to my business account. When I try to log in, I enter my email address, then on the next page, I’m asked to type my password. After that,…
Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue. I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete. After…
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