Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…
Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropbox email to my contacts but still failed. Can you please help? Thankyou
I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]
I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code to that email address. Can someone update the email address on my old account or offer another solution?
I've been trying to delete my account. I've never used this account since I first opened it a month or two ago. Today, I followed the instructions, entered my password (it doesn't provide a place to enter my ID) but a message says that my User ID & password do not match. So I go into my account and change my user id AND my…
Hi, I'm an administrator for our Dropbox Team. One of our employees would like to transfer ownership of a folder to another employee. He tried, and then I tried at the admin level, and followed the Help Center instructions for changing ownership. When we open the drop -down menu showing who has access to the folder, we…
Hi Dropbox! Please help me🙏🏽I can’t login to my account Dropbox. I do not receive a 6-digit code to my email address.Help me please.It’s urgent!!!Thanks a lot
Hi Everyone, On my desktop app, my profile and preferences no longer show up on the home page so I can't log out of my Dropbox account. It was working fine on Monday but when I logged in yesterday, the avatar was no longer there. Has anyone had this problem? How do I fix it? The only things showing on the top part of the…
My contracts and now myself have been receiving phishing emails from no-reply@dropbox.com They are not links shared by me because the file name is made up.
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files…
Dear Dropbox community I recently changed my phone& when I tried to log onto the Dropbox app on the new phone it asked me to input a code that was sent to an email I no longer use. My Dropbox account was created 15+ years ago with this email but in the meantime the domain ceased to exist so I can't access this email inbox…
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