Find answers to your questions about Dropbox account security and permissions.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address, which I can no longer access. You can bypass this with the code by clicking "Having trouble receiving a code?", but…
Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus one to a basic one with no files on (I had masses on before) . It’s like someone has wiped my account out. I can’t even…
Hi there, The situation is simple: I used to have dropbox and stopped using it years ago. Now i'd like to come back. I have lost access to my account and have no recovery option available at all. - I don't own any device that is still connected to the account through the app - I don't own any device that still has the 2FA…
I know this isn't really a "security and permissions" question, but I just got a suspicious email from "Dropbox" that is concerning. Is this a scam? Please note that the HTML has been altered by the dropbox message app, and the message actuall looked like a Dropbox email. Thanks! Pippa [removed] is requesting files for…
Hi All, We have only just recently had a new folder automatically being created insome of our dropbox folders called "BROMIUM" which is supposedly for security purposes withnuntrusted files. We have a Sophos system on our computers for protection - Can anyone tell me how to stop these BROMIUM folders being created…
I received an email that was suspicious and actually appeared to be from Dropbox (no-reply@dropbox.com). Subject: XXXX shared "XXXX settlement docs (PA case) with you.pdf" with you. I even got a Dropbox notification on my phone that someone was trying to share a file with me. I did not click on the attachment and called…
I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email messages from the current account associated with that account. I have communicated with the email provider, and I have my…
I have an Android phone with a Google account. If I install the Dropbox app, the login screen prompts me to use Google Sign-In to log in to my Dropbox account. If I accept, I get automatically logged in without needing my username and password. If I activate 2FA beforehand from my PC and then use Google Sign-In, then I get…
Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it . I tried login with google account and all files got disappeared though email id is same.. Really, don’t know what to do. I…
I have a dropbox essentials plan. My company has a dropbox business plan and wants to add my account to it. Is this possible? If yes, what will change?
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